Offer summary

Qualifications:

Experience in contract and denial management processes., Strong analytical skills to interpret payer reimbursement data., Excellent communication skills for client interactions., Ability to provide training and support on software applications..

Key responsabilities:

Act as a liaison between clients and the Trubridge RCM Contract Analyst.

Troubleshoot issues and provide ongoing support to customers.

Conduct training sessions related to Contract Management and Denial Management modules.

Maintain and update support cases according to team policies.

CPSI is a leading provider of healthcare solutions and services for community hospitals, their clinics and post-acute care facilities. Founded in 1979, CPSI is the parent of four companies – Evident, LLC, American HealthTech, Inc., TruBridge, LLC, TruCode, LLC, and iNetXperts, Corp. d/b/a Get Real Health. Our combined companies are focused on helping improve the health of the communities we serve, connecting communities for a better patient care experience, and improving the financial operations of our customers. Evident provides comprehensive EHR solutions for community hospitals and their affiliated clinics. American HealthTech is one of the nation’s largest providers of EHR solutions and services for post-acute care facilities. TruBridge focuses on providing business, consulting and managed IT services, along with its complete RCM solution, for all care settings. Get Real Health focuses on solutions aimed at improving patient engagement for individuals and healthcare providers. TruCode provides medical coding software that enables complete and accurate code assignment for optimal reimbursement. For more information, visit www.cpsi.com.

Job description

The Contract/Denial Management Specialist acts as a customer liaison between the Trubridge RCM Contract Analyst and our customers. Responsibilities include working with clients to troubleshoot issues, analyze payer reimbursement data, assist facilities with best practice workflows, and provide training related to the Contract Management and Denial Management modules.

Essential Functions: In addition to working as prescribed in our Performance Factors specific responsibilities of this role include:

Assist customers with ongoing support, troubleshooting issues, and training related to the TruBridge RCM software.
Explaining complex reimbursement methodologies in a way that clients can understand.
Keep situations/support cases updated according to team policies
Resolve situations or complete implementations with assistance
Receive feedback from customers and co-workers constructively
Conduct client training/support according to team policies
Maintain strong written and oral communication skills
Other duties as assigned

Business Support

Required profile