Offer summary

Qualifications:

Fluency in German and English, both written and spoken., Experience in customer service, preferably in retail or e-commerce., Excellent communication and interpersonal skills with a focus on customer satisfaction., Strong problem-solving skills and proficiency in customer service software..

Key responsibilities:

Provide outstanding customer service to German-speaking clients via phone, email, and chat.

Assist customers with their online shopping experience and troubleshoot issues.

Process orders, returns, and exchanges while adhering to company policies.

Document customer interactions and collaborate with teams to resolve complex issues.

Job description

Patrique Mercier Recruitment FR is thrilled to announce an exciting opportunity for a German Speaking Customer Service Representative for an Online Retail Department. This position allows you to be part of a dynamic team focused on delivering exceptional service to German-speaking customers in the thriving e-commerce sector.

Responsibilities

Provide outstanding customer service to German-speaking clients via phone, email, and chat, addressing inquiries related to products, orders, and services.
Assist customers with their online shopping experience, including product recommendations and troubleshooting any issues that arise during the purchasing process.
Process orders, returns, and exchanges while adhering to company policies and procedures.
Handle customer complaints and feedback respectfully and efficiently, aiming to ensure a positive resolution.
Keep up to date on product knowledge, promotions, and company policies to assist clients effectively.
Document all customer interactions accurately and contribute to improving service quality.
Collaborate with cross-functional teams to resolve complex customer issues and enhance the overall shopping experience.

Requirements

Fluency in German and English, both written and spoken.
Experience in customer service, especially within the retail or e-commerce sector, is preferred.
Excellent communication and interpersonal skills with a strong focus on customer satisfaction.
Strong problem-solving skills and the ability to work under pressure.
Proficiency in customer service software and online retail platforms.
Detail-oriented and highly organized, with the ability to manage multiple tasks.
Enthusiasm for online shopping and understanding of customer needs in the digital marketplace.

Benefits