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Atlassian Administrator

Remote: 
Full Remote
Contract: 
Full time
Work from: 
Canada

Offer summary

Qualifications:

5+ years of experience administering Jira at the enterprise level, particularly with cloud-based instances., Strong technical proficiency in workflow design, custom fields, permission schemes, and advanced JQL., Excellent communication skills and experience in providing technical training and collaborating with cross-functional teams., Atlassian certifications, such as Atlassian Certified Professional - Jira Administrator, are preferred..

Key responsabilities:

  • Administer and maintain the Jira instance, including user management, workflows, and custom fields.
  • Collaborate with cross-functional teams to design and implement customized Jira projects and dashboards.
  • Develop documentation and provide user support, training, and troubleshooting across the organization.
  • Identify inefficiencies and implement process improvements, including automation rules to streamline tasks.

Wealthsimple logo
Wealthsimple Financial Services Large https://www.wealthsimple.com/
501 - 1000 Employees
See all jobs

Job description

Your career is an investment that grows over time!

Wealthsimple is on a mission to help everyone achieve financial freedom by reimagining what it means to manage your money. Using smart technology, we take financial services that are often confusing, opaque and expensive and make them transparent and low-cost for everyone. We’re the largest fintech company in Canada, with over 4 million users who trust us with more than $50 billion in assets.

Our teams ship often and make an impact with groundbreaking ideas. We're looking for talented people who keep it simple and value collaboration and humility as we continue to create inclusive and high-performing teams where people can be inspired to do their best work.

About the role:
We are seeking a highly skilled and motivated Atlassian Administrator to join our growing team. In this role, you will serve as a key technical enabler, ensuring the smooth operation and continuous optimization of our Jira infrastructure. You'll leverage your expertise to maintain, configure, and enhance our Jira platform to meet the evolving needs of diverse teams across the organization. Beyond the technical knowledge, we value your strategic mindset for process improvement, problem-solving abilities, and collaborative approach when working with stakeholders. As part of our team, you'll have the opportunity to drive efficiency, improve visibility, and help shape our Atlassian ecosystem as we scale.

What you will do:
  • Administer and maintain our Jira instance, including user/group management, permission schemes, workflows, and custom fields
  • Partner with cross-functional teams to design and implement customized Jira projects, boards, and dashboards that address diverse team requirements while managing integrations with third-party applications
  • Develop comprehensive documentation and provide responsive user support, training, and troubleshooting across all organizational levels
  • Partner with stakeholders to identify inefficiencies, implement process improvements, and create automation rules to streamline routine tasks
  • Collaborate with technical and business teams to evaluate, test, and deploy appropriate Marketplace apps while monitoring system health and optimizing performance
  • Plan and execute data migrations during upgrades, and generate customized reports to provide meaningful metrics to leadership

    • Who you are:
  • Typically requires 5+ years of experience administering Jira at the enterprise level, with demonstrated expertise in cloud-based Jira instances
  • Strong technical proficiency with workflow design, custom fields, permission schemes, and advanced JQL (Jira Query Language)
  • Deep understanding of Atlassian best practices, optimization techniques, and platform governance
  • Proven problem-solving skills with the ability to translate business requirements into effective Jira configurations
  • Excellent communication skills with experience providing technical training and collaborating with cross-functional teams
  • Self-motivated with strong project management abilities and attention to detail
  • Experience with Agile/Shape Up methodologies and ScriptRunner for Jira
  • Atlassian certifications preferred (e.g., Atlassian Certified Professional - Jira Administrator)
    • Why Wealthsimple?
    🤑 Competitive salary with top-tier health benefits and life insurance
    📈 Retirement savings matching plan using Wealthsimple Work
    🌴 20 vacation days per year and unlimited sick and mental health days
    📚 Up to $1,500 per year towards wellness and professional development budgets respectively 
    🛫 90 days away program: Employees can work internationally in eligible countries for up to 90 days per calendar year 
    🌎 A wide variety of peer and company-led Employee Resource Groups (ie. Rainbow, Women of Wealthsimple, Black @ WS)
    💖 Company-wide wellness days off scheduled throughout the year

    We’re a remote-first team, with over 1,000 employees coast to coast in North America. Be a part of our Canadian success story and help shape the financial future of millions — join us!

    Read our Culture Manual and learn more about how we work.

    DEI Statement
    At Wealthsimple, we are building products for a diverse world and we need a diverse team to do that successfully. We strongly encourage applications from everyone regardless of race, religion, colour, national origin, gender, sexual orientation, age, marital status, or disability status. 

    Accessibility Statement
    Wealthsimple provides an accessible candidate experience. If you need any accommodations or adjustments throughout the interview process and beyond, please let us know, and we will work with you to provide the necessary support and make reasonable accommodations to facilitate your participation. We are continuously working to improve our accessibility practices and welcome any feedback or suggestions on how we can better accommodate candidates with accessibility needs.

    Required profile

    Experience

    Industry :
    Financial Services
    Spoken language(s):
    English
    Check out the description to know which languages are mandatory.

    Hard Skills

    Process ManagementQuery LanguagesJIRAUser Environment ManagementAutomated Information SystemsProject ManagementTechnical TrainingCustom AttributesAgile Software DevelopmentProcess Improvement

    Other Skills

    • Detail Oriented
    • Collaboration
    • Communication
    • Problem Solving
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