Offer summary

Qualifications:

Previous experience in medical reception or healthcare administration is preferred., Excellent English communication skills and a professional phone manner are essential., Strong organizational skills and the ability to manage multiple priorities are required., Proficiency with computer systems and a reliable high-speed internet connection are necessary..

Key responsabilities:

Serve as the primary point of contact for patient communications and manage incoming calls.

Handle appointment management, including scheduling and cancellations, to optimize provider availability.

Utilize medical practice management software to maintain accurate scheduling and patient records.

Collaborate with the healthcare team to ensure smooth patient flow and efficient practice operations.

Job description

This is a remote position.

Schedule:

37.5 hours per week; Monday - Friday; 8:30 AM to 5:00 PM Australian Eastern Time (Gold Coast, Queensland), with one hour lunch break from 11:30 to 12:30pm
Remote work with Australian business hours coverage

Step into a pivotal virtual role where you'll be the first point of contact for patients seeking premium healthcare services. This position offers a unique opportunity to blend healthcare administration with customer service excellence, all while working remotely as an integral part of a dynamic medical team. You'll utilize modern practice management software and telecommunications systems to ensure seamless patient scheduling and communication. This role provides the perfect balance of autonomous work and team collaboration, offering stable, long-term career growth with a progressive healthcare provider. You'll receive comprehensive training on all systems and protocols, ensuring you're well-equipped to deliver the high-standard of service our client's patients expect.

Responsibilities:

Serve as the primary point of contact for patient communications, managing incoming calls with a professional and caring approach
Handle comprehensive appointment management, including scheduling, rescheduling, and managing cancellations to optimize healthcare provider availability
Utilize advanced medical practice management software to maintain accurate scheduling and patient contact records
Coordinate with on-site medical staff to ensure smooth patient flow and optimal practice operations
Process patient inquiries and requests with attention to detail and follow-through
Maintain strict confidentiality standards in line with Australian healthcare privacy requirements
Provide exceptional customer service, ensuring each patient interaction reflects the practice's premium positioning
Manage follow-up communications to ensure continuous patient care
Collaborate with the healthcare team to maintain efficient practice operations
Execute administrative tasks with accuracy and attention to detail

Requirements

Previous experience in medical reception, healthcare administration, or similar customer service role
Excellent English communication skills with a professional phone manner
Demonstrated ability to maintain confidentiality and follow privacy protocols
Strong organizational skills with the ability to manage multiple priorities
Proficiency with computer systems and ability to learn new software applications
Reliable high-speed internet connection and quiet, professional home office setup
Experience with medical practice management software preferred but not required (training provided)
Strong problem-solving abilities and attention to detail
Excellent time management and self-motivation skills
Professional demeanor and positive attitude
Ability to work independently while maintaining strong team communication
Commitment to long-term professional growth and development

Benefits

HMO coverage for eligible locations
Permanent work from home
Immediate hiring
Steady freelance job

Please note that since this is a permanent work-from-home position and an “Independent Contractor” arrangement, the candidates must have their own computer and internet connection. They will handle their benefits and taxes. The professional fees are at hourly rates, and the rate depends on your performance in the application process.

ZR_22126_JOB

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