Offer summary

Qualifications:

Experience with medical billing and insurance processes is required., Familiarity with pediatric or therapy-based practices is a plus., Excellent verbal and written communication skills are essential., Highly organized and self-motivated individuals are preferred..

Key responsabilities:

Manage day-to-day billing and administrative operations with the in-house billing team.

Verify patient insurance coverage, submit claims, and follow up on unpaid claims.

Coordinate patient appointments, manage therapist schedules, and handle patient inquiries.

Prepare billing documentation and support data entry and reporting tasks.

Job description

This is a remote position.

Are you passionate about supporting a mission that changes children's lives for the better? Do you thrive in a virtual setting and have a sharp eye for detail? Virtual Rockstar is looking for a Medical Billing Assistant to join a compassionate and dedicated pediatric therapy team based in Hawaii.

About our client:

Our client is a team of pediatric therapists who are deeply committed to helping children reach new heights. Their mission is to improve the lives of their patients and families so they can fully participate in every part of life. Their vision is clear: to help children live their best lives in a positive, supportive environment.

Responsibilities

You’ll work closely with the in-house billing team and help manage the day-to-day billing and administrative operations, including:

Billing & Insurance Support

Verify patient insurance coverage and obtain pre-authorizations
Submit insurance claims and follow up on unpaid claims
Post payments to patient accounts and resolve billing discrepancies
Review and appeal denied claims
Generate billing reports for internal use
Ensure compliance with billing and coding regulations

Credentialing & Authorizations

Assist with provider credentialing with insurance companies
Maintain up-to-date credentialing documentation and timelines

Administrative & Patient Support

Manage therapist schedules and coordinate patient appointments
Confirm appointments and send reminders
Maintain electronic medical records and update patient files
Handle appointment rescheduling and maintain waitlists
Answer calls and handle patient inquiries (email/phone)
Manage referrals and send personalized communications
Explain insurance benefits to families and assist with related questions

Documentation & Reporting

Prepare insurance and billing documentation
Handle email correspondence and basic reporting
Support data entry and invoice generation

Requirements

Experience with medical billing and insurance processes
Familiarity with pediatric or therapy-based practices a plus
Excellent verbal and written communication skills
Highly organized and self-motivated
Comfortable working independently in a remote environment

Helpful Tools to Know:

Fusion EMR
Google Workspace
Microsoft Office
Google Chrome

Benefits

Competitive salary commensurate with experience.
Opportunities for professional development and growth.
Work in a dynamic and supportive team environment.
Make a meaningful impact by helping to build and strengthen families in the Philippines.