Offer summary

Qualifications:

2-4 years of experience in leading telesales or account management teams in high-growth environments., Strong data skills with the ability to work with dashboards and track metrics., Proven track record of building and nurturing long-term customer or vendor relationships., Fluency in Hindi is essential for effective communication with vendors and team members..

Key responsabilities:

Lead and mentor a team of 5-6 Account Managers to ensure high performance in daily operations.

Drive month-on-month growth in placements across multiple client accounts by leveraging the remote channel.

Build and nurture strong, long-term relationships with remote Vendor Leaders to enhance trust and performance.

Collaborate with cross-functional teams to address issues related to VL payouts, technical challenges, and client escalations.

Job description

About Us

At Vahan, we are building the first AI-powered recruitment marketplace for India’s 300 million-strong blue-collar workforce, opening doors to economic opportunities and brighter futures.

Already India’s largest recruitment platform, Vahan is backed by marquee investors like Khosla Ventures, Y Combinator, Airtel, Vijay Shekhar Sharma (CEO, Paytm), and leading executives from Google and Facebook.

Our customers include Swiggy, Zomato, Rapido, Zepto, and many more. We leverage cutting-edge technology and AI to recruit for some of the most recognized companies in the country.

Our vision is ambitious: to become the go-to platform for blue-collar professionals worldwide — not just providing earning opportunities but also the tools, benefits, and support they need to thrive. We aim to impact over a billion lives and create a future where everyone has access to economic prosperity.

If our mission excites you, Vahan might just be your next big adventure. We’re looking for driven individuals who thrive on solving complex problems and making an impact. Dive into the details below to see how you could make your mark.

About the Role

As an Associate – Remote Channel, you will play a critical role in scaling one of Vahan’s fastest-growing channels. You will lead a team of 5-6 Account Managers, drive monthly placement growth, and build long-term relationships with remote Vendor Leaders (VLs). This role combines people management, relationship building, and strong operational execution.

You’ll be responsible for unlocking exponential growth in the remote channel through new initiatives, operational excellence, and cross-functional collaboration.

If you're passionate about managing teams, growing a high-potential sales channel, and building scalable systems in a fast-paced environment, this role is for you.

What You’ll Be Doing

Team Management: Lead and mentor a team of 5–6 in-office Account Managers (AMs), ensuring high performance in daily operations.
Placement Growth: Own month-on-month growth in placements across multiple client accounts by leveraging and expanding the remote channel.
VL Development: Scale the capacity and capabilities of remote Vendor Leaders (VLs) through structured engagement and support.
Channel Innovation: Identify and execute new initiatives to unlock exponential growth opportunities within the remote channel.
Vendor Relations: Build and nurture strong, long-term relationships with your vendors to drive trust, retention, and performance.
Issue Resolution: Guide the team in resolving issues faced by VLs and remove roadblocks that affect placements or payouts.
Cross-functional Collaboration: Work closely with Product, Finance, and Operations teams to solve for VL payouts, technical issues, and client-related escalations.
Culture Building: Champion a sales-driven culture within your team and help AMs build stronger connections with VLs.

You’ll Thrive in This Role If You

Have 2–4 years of experience leading telesales/account management teams in high-growth environments like Swiggy, Zomato, Blinkit, OYO, Pristyn Care, Urban Company, etc.
Possess strong data skills — you're comfortable working with dashboards and tracking metrics to drive performance.
Are experienced in resolving escalations with speed and empathy.
Have a track record of building and nurturing long-term customer or vendor relationships.
Are passionate about driving results through your team, with a strong sense of ownership and accountability.
Are fluent in Hindi — this is essential to communicate effectively with your vendors and team members.

What We Offer

Unlimited PTO: Flexibility and trust to manage your work-life balance.
Comprehensive Medical Insurance: Robust healthcare plans for you and your family.
Monthly Wellness Leaves: Regular breaks to recharge and focus on well-being.
Competitive Pay & Growth Opportunities: A compensation package that reflects your impact, with ample opportunities for professional advancement.