Offer summary

Qualifications:

Knowledge of MS Office products, Windows, and macOS., Strong troubleshooting skills and attention to detail., Excellent interpersonal and communication skills., Ability to work effectively with remote teams using tools like Microsoft Teams..

Key responsabilities:

Provide technical support and assistance to end-users via various communication channels.

Diagnose and troubleshoot IT-related issues and log incidents using a ticketing system.

Collaborate with technology teams to resolve complex problems and escalate issues as needed.

Maintain documentation of support activities and assist in deploying new hardware and software.

Job description

Why join us?

Our purpose is to design for the good of humankind. It’s the ideal we strive toward each day in everything we do. Being a part of HermanMiller means being a part of something larger than your work team, or even your brand. We are redefining modern for the 21st century. And our success allows HermanMiller to support causes that align with our values, so we can build a more sustainable, equitable, and beautiful future for everyone.

A technology support representative is responsible for providing technical support and assistance to end-users within the MillerKnoll organization. Their primary role is to address and resolve IT-related issues, incidents, and service requests raised by users.

Key Responsibilities:

Responding to user inquiries and providing technical assistance via phone, email, chat, or in-person.

Diagnosing and troubleshooting hardware, software, network, and other IT-related issues.

Logging and tracking incidents or service requests using our ticketing system.

Prioritizing and escalating issues to appropriate technology teams or specialists if needed after troubleshooting an issue.

Collaborating with colleagues and other technology teams to resolve complex technical problems.

Providing guidance and instructions to end-users on the use of technology systems and applications.

Maintaining accurate documentation of support activities, procedures, and solutions.

Monitoring and maintaining computer systems, networks, and peripheral devices.

Assisting in the deployment and configuration of new hardware and software.

Staying up-to-date with the latest technologies and industry trends to provide effective support.

Essential Skills and Experience:

Knowledge of MS Office products, Windows, macOS and other enterprise software.

Strong troubleshooting skills.

Must be organized and detailed oriented.

Strong interpersonal skills and customer focus.

Strong communication skills.

Ability to effectively communicate with team members remotely using tools like Microsoft Teams and outlook.

Who We Hire?

Simply put, we hire everyone. HermanMiller is comprised of people of all abilities, gender identities and expressions, ages, ethnicities, sexual orientations, veterans from every branch of military service, and more. Here, you can bring your whole self to work. We’re committed to equal opportunity employment, including veterans and people with disabilities.

MillerKnoll complies with applicable disability laws and makes reasonable accommodations for applicants and employees with disabilities. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please contact MillerKnoll Talent Acquisition at careers_help@millerknoll.com.

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