Offer summary

Qualifications:

Associate's Degree with 2 years of related experience or HS/GED with 4 years of related experience., 3 years of technical support experience, preferably in the payment industry., Experience with SQL and ability to write basic selection queries., Familiarity with ticketing systems and web-based troubleshooting..

Key responsabilities:

Act as a trusted subject matter expert for technical integration and support.

Provide technical assistance for complex computer-related issues to partners.

Log and track inquiries using a CRM system and maintain documentation.

Ensure timely resolution of inquiries within agreed time frames.

Job description

WHO YOU ARE:

Is it exhilarating to be thought of as the subject matter expert? Do you take pride in delivering a "white glove" customer experience? Can you operate in the "grey"? Do you enjoy gathering information to identify problems and suggest and implement resolutions?

ABOUT US:

Deluxe Merchant Services+ is an industry-leading complete payment processing company that that accepts a wide range of payment methods, simplifies PCI compliance and deposits money in your bank account while delivering smooth checkout experience. We provide our partners and merchants with powerful in-store, online, and mobile payment solutions. Our technology is paired with the latest in payment security and backed by superior customer service. We help business pay, get paid, optimize, and grow.

RESPONSIBILITIES:

The Technical Support Rep predominately focuses on two major functions, 1) being a trusted subject matter technical integration expert and 2) provide best in class technical and operational support.

Provide technical support to Partners for highly complex computer related escalated technical problems
Answer calls and respond to moderately complex inquiries
Provide guidance regarding software and hardware problems
Resolve or refer highly complex technical problems as appropriate
Follow up to ensure inquiries are resolved within the contracted or agreed upon time frame
Log and track inquiries using a CRM and maintain historical records and related problem documentation

BASIC QUALIFICATIONS: (Required)

Associate's Degree AND 2 years of related experience, OR HS/GED AND 4 years of related experience
3 years of technical support experience
1 year of payment industry experience
Experience with SQL and ability to write basic selection queries joining multiple tables
Experience working with a ticketing system
Web-based troubleshooting experience
Must be 18 years of age or older

Benefits

In line with our commitment to employee wellbeing, our total rewards benefits package is designed to support the physical, financial, and emotional health of our employees, tailored to meet their unique and evolving needs. Our approach considers our employees’ whole selves, ensuring they can thrive both in and outside of work. Here are some of the benefits we offer, which may vary based on role, location, or hours worked:

Healthcare (Medical, Dental, Vision)
Paid Time Off, Volunteer Time Off, and Holidays
Employer-Matched Retirement Plan
Employee Stock Purchase Plan
Short-Term and Long-Term Disability
Infertility Treatment, Adoption and Surrogacy Assistance
Tuition Reimbursement

These benefits are designed to enhance the health, protect the financial security, and provide peace of mind to our employees and their families.

Deluxe Corporation is an Equal Employment Opportunity employer:
All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, disability, sex, age, ethnic or national origin, marital status, sexual orientation, gender identity or presentation, pregnancy, genetics, veteran status or any other status protected by state or federal law.

Please view the electronic EEO is the Law Poster which serves to inform you of your equal employment opportunity protections as part of the application process.

Reasonable Accommodation for Job Seekers with a Disability: If you require reasonable accommodation in completing this application, interviewing, completing any pre-employment testing, or otherwise participating in the employee selection process, please direct your inquiries to deluxecareers@deluxe.com.

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