Remote Software Support (Accounting Related & ERP Exp. Req, Up to $75K)

REMOTE Software Support Specialist (Accounting Related Exp. + ERP Req.)

Location: United States – Fully Remote

Salary: $60,000 - $75,000 + Benefits

Benefits: Medical, Vision, Short/Long-term Disability, 401K w/ Match, PTO, Paid Holidays

Job Type: Full-Time

Hours: M-F, 7:30am-4:30pm CT or 8am-5pm CT or 9am-6pm CT (8-hour workday + 1 hour lunch)

Start Date: ASAP

Travel: Year 1 = Minimal, Year 2 = A few times per year

Sponsorship is not available

Relocation assistance is not available

REMOTE Software Support Specialist (Accounting Related Exp. + ERP Req.) Description

Our client, a leading provider of software solutions for local governments and municipalities, is seeking a Software Support Specialist to join their team. In this fully remote role, you will provide customer support, troubleshooting, and training for accounting-related software solutions. The ideal candidate is tech-savvy, enjoys problem-solving, and has prior experience in customer support, software support, or government software. Experience with finance, payroll, or revenue collection software is preferred. However, candidates with an accounting-related education or hands-on accounting experience are encouraged to apply. Success in this role requires strong communication, multitasking, and critical-thinking skills to provide excellent customer service and build long-term relationships. This is a great opportunity to join an organization with an excellent reputation in its industry and have the flexibility to work from home.

REMOTE Software Support Specialist (Accounting Related Exp. + ERP Req.) Responsibilities

• Responsible for day-to-day customer support of financial software products

• Deliver customer training, product demonstrations, and user guidance

• Respond to inquiries, document interactions, and track issue resolutions

• Monitor and manage open support tickets, ensuring timely resolution

• Analyze customer needs and identify software solutions to meet business requirements

• Research and resolve complex customer issues, escalating when necessary

• Clearly communicate technical information to users in both formal and informal settings

• Handle customer complaints and provide appropriate solutions, escalate as needed

• Help build an internal and external customer facing FAQ and informational resources

• Develop and maintain an in-depth working knowledge of products and processes

REMOTE Software Support Specialist (Accounting Related Exp. + ERP Req.) Qualifications

• 2+ years of experience in customer/software support or government software is required

• Accounting or financial transaction experience (via education or work history) is required

• ERP experience is required

• Experience providing training and user support is required

• Strong analytical thinking and problem-solving skills required

• Tech-savvy with the ability to learn new software quickly is required