Program Manager, Global Crisis Mgmt

Start your journey with BCD: Grow, connect, collaborate and celebrate with our global team

Program Manager, Global Crisis Management (Remote)

Full time, Bangalore, India

Global Crisis Management is a virtual team with members in 3 regions of the world. All staff are home-based.

This role encompasses both the execution of Crisis Management and the conceptual work to maintain, optimize, and enhance a best-in-class Crisis Management service offer for our clients.

During the execution of Crisis Management, the holder of this position will be on Global watch shifts monitoring the world for any incidents that have impacts on business travel and will determine and execute both pre-defined action plans but also ad-hoc reactions to the crisis. This can happen both day and night and also on holidays and weekends.

On the conceptual side of the role, the holder will be responsible for recurrent tasks, run projects and sub-projects, deliver and implement concepts to optimize and enhance the service offering.

The holder will also interact as an SME with account managers, sales managers, and clients to support the setup of the client Travel Risk Management programs.

The role includes communication with many cultures on all levels of the company from agents to executives.

As a Program Manager, Global Crisis Management, you will

• Monitor GCM inbox and react to inquiries
• Run GCM reports and distribute those reports
• Compile and distribute updates on incidents
• Generate additional revenues with enhanced or additional service to our customers
• Safeguard BCD Travel’s Crisis Management Service offering
• Identify and classify all incidents to be acted on
  
  

About You

• You have a business travel industry background and work experience
• Reporting experience (read/understand/interpret)
• You have facilitated workshops/groups/conference calls
• Experience in a management position
• Project management experience is a plus
• Excellent written and verbal communication skills in English
  
  

About Us

We’re a market leader in travel management: We help people and companies travel smart and achieve more, and our clients include some of the world’s best-known and most innovative business and consumer brands. We operate in more than 100 countries, and the majority of our 10,000+ people work virtually (because a 10-second commute usually makes awesome sense). We’re committed to sustainability and to driving success for our customers, our business and ourselves. Learn more about BCD Travel.

Your life at BCD

Working at BCD means connecting, collaborating and celebrating. You’ll be part of a virtual, dynamic and flexible work environment that fosters a good work-life balance so you can focus on what makes you happy. But don’t just take our word for it! Hear why people join BCD and more about the great perks of Life at BCD.

You’ll be offered

• Flexible working hours and work-from-home or remote opportunities
• Opportunities to grow your skillset and career
• Generous vacation days so you can rest and recharge
• A compensation package that feels fair to you, including mental, physical, and financial wellbeing tools
• Travel industry professional perks and discounts
• An inclusive work environment where diversity is celebrated
  
  

Ready to join the journey? Apply now!

We’re dedicated to building a diverse, inclusive and authentic workplace. If you’re excited about a role, but your experience doesn’t align perfectly, we still encourage you to apply.

We are committed to providing reasonable and necessary accommodations to ensure all employees can perform their roles effectively. For accommodation requests or further information, contact our Talent Acquisition department at careers@bcdtravel.com.