Offer summary

Qualifications:

Diploma or Bachelor's Degree preferred., 2+ years of Customer Service or Sales experience required., Strong proficiency with computer applications and a typing speed of 45 WPM., Excellent verbal and written communication skills with exceptional customer service skills..

Key responsabilities:

Provide timely support to customer inquiries across various channels including calls, email, and social media.

Deliver a best-in-class customer experience and foster lasting customer relationships.

Take accountability for customer issues and ensure resolution on the first contact.

Complete managerial requests and maintain company policy on service requests.

Job description

Summary

Customer Service Representatives report into our Customer Service Manager. This role emphasizes ownership of every interaction in order to drive customer satisfaction and increase profitability for the business. This is an incredibly important position that is responsible for casting our company vision: spreading audio bliss through thoughtful product curation, accurate information, and expert advice - one person at a time.

Duties/Responsibilities

Provide timely support to customer inquiries across any channel; inbound calls, outreach, email live chat and social media
Deliver upon our best in-class customer experience
Create and foster lasting customer relationships
Take accountability for your customers and solve their problems on the first contact by mastering the customer journey and ensure customers realize their desired outcome
Follow through with commitments/promises to our guests
Complete managerial requests
Manage upwards and help us better our service experience
Maintain company policy on service requests
Additional duties and responsibilities may be assigned as necessitated by business needs.

Required Abilities/Skills