Regional Systems Support Co-ordinator - North and East

Regional Systems Support Co-ordinator - North and East

Salary: £29,079

Vehicle: A vehicle will be made available to carry out your duties

Contract type: Permanent

Hours: Full-time

Location description: This is a home-based role with the requirement to work from both home and lifeboat stations. Candidates must reside within the Mablethorpe to Burnham-on-Crouch area to be eligible for this position.

Interview date: To be confirmed

Closing Date: 27-04-2025

Reference: 19327

About us

Our purpose is simple: to save lives at sea. 24 hours a day, every day, RNLI lifesavers are ready to launch to the rescue.

We are looking for a Regional Systems Support Co-ordinator to join our Regional Business Support Team. This role helps build on the training already provided to RNLI staff and volunteers, representing customer interests on projects and providing onward training and general support.

Some of the benefits

- Salary of £29,079

- Flexible working

- 26 days’ annual leave plus Bank Holidays pro rata

- Outstanding pension scheme (contributions of up to 16% of basic salary)

- Life assurance

Your role

As a Regional Systems Support Co-ordinator, you will be involved in co-ordinating the needs of your end users in new and current RNLI systems. By reporting issues and updates, you will help improve the systems to make the tasks simpler and less time consuming for our lifesavers.

Your role as Regional Systems Support Co-ordinator has three main functions:

1. To help project teams develop and test new technology solutions from idea initiation to being ready for deployment.

2. To deploy new technology solutions by delivering training to end users.

3. To support users with technology solutions that are part of business-as-usual processes and contribute towards process improvements.

Your responsibilities in this role will include:

- Be a super user of the new RNLI systems with comprehensive knowledge of their operation and application.

- To provide deployment support and co-ordination of end users to support full business adoption of new RNLI systems, hardware, and process change.

- Supporting the running and facilitation of events with decision makers, system owners, and end users to chart and define existing and future work stream processes, systems, and hardware.

- Assist other RNLI support teams with systems issues.

- Work with the stakeholders to identify training needs, support the creation of targeted and timely training interventions within agreed timescales and deliver the training during deployment.

About you

As Regional Systems Support Co-ordinator, you will have an inquisitive mind and an appetite for understanding how users interact with technology.

To be considered as the Regional Systems Support Co-ordinator, you will need:

Essential criteria:

- Excellent IT skills – proficiency in MS Office and confidence in using various systems and applications.

- Managing self – the ability to work from home, maintain focus, and prioritise workload appropriately to business needs.

- Interpersonal Skills – the ability to work with anyone and assist them in maximising the use of systems we use.

- Training delivery – Competence in training staff and volunteers on RNLI applications and systems, including creating work instructions and training documentation.

- Customer focus – treat everyone as a customer and provide the level of service you would expect to receive.

- A full driving licence is required.

- Must live within the area covered by the role.

- The flexibility to work evenings is essential.

Desirable criteria:

- Experience with lifesaving operations processes – Familiarity with applications such as AX, IT Self Service, LSAR, Horizon, RCAMS, MySAR, MyStore, Compass ZMYStation, and RNLI2.

- Technical Knowledge – Understanding of Bitlocker, Bomgar, password resets and Raspberry Pi, and basic Windows PC construction.

- Awareness of the operations and workings of our lifeboat stations.

Safeguarding

The RNLI is committed to safeguarding; protecting a person’s health, wellbeing, and human rights, enabling them to live free from harm, abuse, and neglect. We expect all employees and volunteers to share this commitment and have a zero-tolerance approach. The suitability of all prospective employees and volunteers will be assessed during the recruitment process in line with this commitment. This will include relevant criminal record checks being carried out dependent on the eligibility of the role. (England & Wales; DBS check, Scotland; Disclosure Scotland PVG, Northern Ireland; Access NI, Republic of Ireland; Garda Vetting; International, International Child Protection Certificate process).

Diversity at the RNLI

Our staff and volunteers have been saving lives at sea without prejudice for 200 years. We respect and value diversity of background, skills and perspectives within our teams, and consider it essential to help us deliver a world-class lifesaving service. We are an inclusive organisation and welcome applications from everyone. In addition to having the skills needed for the role, we also look for applicants who share our commitment to living our RNLI values (trustworthy, courageous, selfless, and dependable), and helping us work towards Our Vision: To save Every One.