Offer summary

Qualifications:

5+ years of experience in technical support or product support roles., Strong understanding of APIs and integration-heavy software., Excellent problem-solving skills and customer communication abilities., Proficiency with data exploration tools and ticketing systems..

Key responsabilities:

Provide first line support to customers and partners for Mambu Payments / Numeral.

Manage incoming support requests and ensure timely responses based on SLAs.

Troubleshoot complex technical issues and collaborate with product and engineering teams.

Drive product reliability improvements and enhance the technical knowledge base.

Job description

Join Numeral – A Mambu Company, Shaping the Future of Financial Technology!

Join the fintech revolution with Mambu, the leading SaaS cloud banking platform. We're on a mission to make banking better for a billion people. Explore exciting career opportunities and help shape the future of financial services. Learn more here .

What You’ll Do

Provide Mambu Payments / Numeral first line of support to customers and partners
Manage incoming support requests based on triage rules and service level agreements
Assist customers in deploying and using Mambu Payments / Numeral
Troubleshoot and collaborate with product and engineering teams to resolve complex technical issues related to Mambu Payments / Numeral’s platform, APIs, bank integrations, and configurations
Ensure all support tickets are responded within the agreed SLA
Drive product reliability improvement efforts across Mambu Payments / Numeral
Continuously build and improve Mambu Payments / Numeral’s technical knowledge base and support processes

What You’ll Bring

5+ years of experience in technical support, product support, or a similar role
Strong understanding of APIs and integration-heavy software
Experience with incident management, troubleshooting, and customer communication
Excellent problem-solving skills with the ability to diagnose complex technical issues
Strong written and verbal communication skills, with a focus on customer satisfaction
Proficiency with data exploration and visualization tools (e.g. Metabase) and ticketing systems (e.g., Zendesk, Jira…)
Experience with monitoring tools (e.g., Datadog, Grafana, Sentry…) is a plus
Familiarity with financial technology and banking and payment infrastructure is a plus

What You’ll Get

Join us to shape the future of banking, where your professional growth is equally as valued as your personal well-being.

Competitive Base Salary
Company Equity for All
Learning and Development Opportunities
Hybrid/Remote Working (Location Dependant)
30 Day Working Abroad
4 week Paid Sabbatical after 5 Years Service
Additional Benefits based on location

Let's connect!

Follow Mambu on LinkedIn for the latest Fintech trends and success stories. Connect with us on Facebook , Instagram , and YouTube to experience our vibrant culture. Explore our mission, values, and the world we're building at mambu.com/careers . Follow the work of our Product and Engineering teams at our Medium Product & Tech Log.

As part of the recruitment (or HR onboarding) process, you will be required to obtain authorized criminal background and credit screening results, as well as be queried against a sanctions/anti-money-laundering/counter terrorism financing/politically exposed persons screening service and your employment is conditional upon approval of these results.

At Mambu, we encourage all interested candidates to apply, even if they don't meet every listed qualification, as we value diversity and recognize that experience doesn't always perfectly align with job descriptions. We are committed to providing equal opportunities for applicants with disabilities; if you need assistance during the application process, please contact talent.acquisition@mambu.com.

Required profile