Offer summary

Qualifications:

Fluency in Spanish and English, both written and spoken., Experience in customer service, particularly in mobile banking or financial services., Strong interpersonal and communication skills with a client-focused approach., Detail-oriented with the ability to manage multiple tasks efficiently..

Key responsibilities:

Provide high-quality customer support to Spanish-speaking clients regarding mobile banking services via phone, email, and chat.

Assist customers with inquiries related to account setup, transaction issues, and app functionalities.

Effectively resolve customer complaints and provide clear solutions to enhance user experience.

Collaborate with technical teams to troubleshoot issues and implement customer feedback into service improvements.

Job description

Patrique Mercier Recruitment FR is dedicated to connecting skilled professionals with outstanding career opportunities. We are currently seeking a Spanish Speaking Customer Support Representative for the Mobile Banking Services Department. This role is perfect for individuals who are passionate about customer service and the financial technology sector, and who enjoy assisting Spanish-speaking clients with their mobile banking needs.

Responsibilities

Provide high-quality customer support to Spanish-speaking clients regarding mobile banking services via phone, email, and chat.
Assist customers with inquiries related to account setup, transaction issues, and app functionalities.
Effectively resolve customer complaints and provide clear solutions to enhance user experience.
Document customer interactions accurately and maintain comprehensive records for future reference.
Collaborate with technical teams to troubleshoot issues and implement customer feedback into service improvements.
Educate clients about the features of mobile banking apps and new product offerings.
Gather customer insights and feedback to contribute to continuous service enhancement efforts.

Requirements

Fluency in Spanish and English, both written and spoken.
Experience in customer service, particularly in mobile banking or financial services.
Strong interpersonal and communication skills with a client-focused approach.
Detail-oriented with the ability to manage multiple tasks efficiently.
Proficiency in using customer support software and standard office applications.
Strong problem-solving skills and capacity to work in a fast-paced environment.
Flexibility to work varied hours, including evenings and weekends as necessary.

Benefits