Spanish Speaking Customer Service for Fashion & Apparel Department

Patrique Mercier Recruitment FR is thrilled to announce an opening for a Spanish Speaking Customer Service Representative for a leading Fashion & Apparel Department. This role is ideal for candidates who are passionate about fashion and delivering exceptional customer service to Spanish-speaking clients.

Responsibilities

• Provide outstanding customer service to Spanish-speaking customers via phone, email, and chat regarding fashion and apparel products.
• Assist customers with inquiries related to orders, returns, exchanges, and product information.
• Guide customers through the purchasing process, ensuring a seamless and enjoyable shopping experience.
• Handle complaints and feedback professionally and ensure timely resolutions.
• Stay informed about the latest fashion trends, product offerings, and company policies to provide accurate information to customers.
• Document customer interactions and feedback to help improve service quality.
• Collaborate with internal teams to resolve customer issues and enhance the overall service experience.

Requirements

• Fluency in Spanish and English, both written and spoken.
• Previous experience in customer service, preferably in the fashion or retail industry.
• Excellent communication and interpersonal skills.
• Strong problem-solving abilities and the ability to work efficiently under pressure.
• Familiarity with fashion products and trends is a plus.
• Proficiency in customer service software and Microsoft Office applications.
• Detail-oriented with strong organizational skills.

Benefits

•   Private Health Insurance 
• Training & Development 
•  Performance Bonus  
• 2 Extra Salaries Per Year Fully Paid Training  
• Fully Paid Relocation Package ( flight, transfer and hotel )   
• Free Greek Lessons, discounts and other perks