Offer summary

Qualifications:

Experience with Mitel SX-200 ICP, Mitel MiVoice Business (3300), and Mitel MiVoice Office (400) is required., Ability to troubleshoot on-prem Mitel phone systems independently., Familiarity with PhoneSuite Voiceware is a plus., Strong customer service skills and ability to work in a team environment..

Key responsabilities:

Install, configure, and maintain Mitel telecommunications systems for clients.

Handle customer calls to gather information and manage support tickets.

Perform Tier 1 tasks including voicemail password resets and basic troubleshooting.

Collaborate with customers and technicians for hardware support and remote assistance.

Job description

Staff4Me is seeking a knowledgeable and experienced Mitel Engineer to join our growing team. In this role, you will be responsible for the installation, configuration, and maintenance of Mitel telecommunications systems for our clients. You will collaborate with various departments to deliver effective communication solutions while ensuring a high level of customer satisfaction.

Key Responsibilities

Daily Duties will consist of taking phone calls from customers. During these calls the agent will gather key information from the customer and create a new ticket or update the current ticket. Agent will also be monitoring email and ticket board for any new/updated information and notifying the correct parties as needed. Agent will also be performing Tier 1 tasks such as but not limited to: Voicemail Password resets, extension name changes, simple programming changes, basic troubleshooting for down systems/sites unable to call in/out. Agent will work with customer/techs on site to offer basic hardware troubleshooting and if need be, perform remote desktop support via laptop. Agent will need to be able to work independently and know Mitel On Prem Products to be able to Fix/Resolve all issues. Agent may need to reach out to the Mitel Vendor for assistance when needed.

Requirements

Experience with the Mitel SX-200 ICP, Mitel MiVoice Business (3300), Mitel MiVoice Office (400) is REQUIRED, and PhoneSuite Voiceware is a plus, but is not required. Must be able to fully troubleshoot the on prem Mitel phone systems and remediate any issues without additional help.

Benefits

-Competitive salary and benefits package.

- Opportunity for growth and career development.

- Training and support to enhance technical and customer service skills.

- Work in a dynamic and multicultural environment.

Required profile