Offer summary

Qualifications:

Experience in logistics and order fulfillment processes., Strong communication and organizational skills are essential., Proficiency in managing shipping documents and inventory systems., Ability to work independently and manage multiple tasks effectively..

Key responsabilities:

Communicate customer shipping orders to warehouses and ensure timely delivery.

Track shipments and prepare necessary shipping documents like invoices and packing lists.

Respond to sales team inquiries regarding order status and manage the logistics inbox.

Assist with chargebacks, customer claims, and prepare reports for senior management.

Job description

About Penbrothers

Penbrothers is an HR & remote talent management partner and one of the fastest growing companies in the Philippines. We provide talented Filipinos with global opportunities in high-growth startups and dynamic companies, from the comfort of their own homes.

About the Client

Our client is a global beauty brand, founded in 1999 by a makeup artist, known for its skincare-infused makeup products that enhance natural beauty. Offering a range of multi-functional, easy-to-use, and skin-friendly products, the brand combines skincare with makeup to provide high-quality solutions at affordable prices. Available in over 50 countries, their products span skincare and makeup, with iconic tonics, foundations, lipsticks, and eyeshadows. With a focus on inclusivity and innovation, they empower individuals to embrace their natural beauty.

About the Role

We are looking for an experienced and skilled Logistics & Order Fulfillment Coordinator to assist in the management of outbound flow to our customers, ensuring effective and efficient throughput in the warehouse and on-time delivery to our customers. This individual will be responsible for: sending shipping advice notices to the warehouses, assisting with the flow and transit times to ensure on-time delivery, updates to the sales team on order status and generation of shipping documents for example, commercial invoices and packing lists. Having strong communication and organization skills are essential for success within this role.

What you’ll do

Communication of customer shipping orders to warehouses.
Entering SO’s are committed in the company portal and logged by Warehouses.
Ensuring prompt delivery/collection of shipments through fluid follow-up measures.
Tracking shipments to meet customer delivery requirements.
Preparing documents, packing lists, commercial invoices and shipping instructions.
Updating new shipping manuals and ensuring compliance to established requirements.
Weekly reconciliation of inventory within the system and investigation of miss-alignment.
Responding to sales team questions and enquiries feeding back on status of deliveries.
Management of Logistics inbox, responding and filing of emails.
Assisting with chargebacks and customer claim investigations, managing the log and keeping the Finance team updated.
Performing the Ops administrative tasks required to manage key accounts.
Preparing reports for Senior Management, when appropriate.
Assisting with special events, send outs, bundle formations and all other Pixi Ltd company initiatives.