Demands Team Lead – U.S. Personal Injury Law

Setup: Fully Remote (Candidates must be based in the Philippines)
Work Hours: Full-Time, Monday to Friday, 11:00 PM to 8:00 AM (Philippine Time)

About CoreBridge Solutions

CoreBridge Solutions partners with U.S.-based personal injury law firms to deliver high-quality, remote legal support through a distributed team of legal professionals in the Philippines and Latin America. Our demand writing teams play a crucial role in helping clients recover settlements by preparing detailed, persuasive demand letters based on case-specific medical records, damages, and liability evidence.

As we expand, we are seeking a Demands Team Lead to lead our growing Demand Department, ensuring operational excellence, consistent quality, and team development.

Position Overview

As the Demands Team Lead, you’ll manage a team of Demand Writers and Assistant Demand Writers supporting U.S. personal injury law firms in the pre-litigation phase. You will be responsible for supervising day-to-day demand operations, providing quality control, coaching team members, and liaising with client-side managers to ensure that deliverables meet or exceed expectations.

This is a leadership role ideal for someone with strong experience in personal injury case workflows, particularly in preparing or reviewing demand packages. Your ability to balance people management, quality assurance, and deadline accountability will directly impact settlement outcomes for our clients.

Key Responsibilities:

• Supervise a team of Demand Writers and Assistants, overseeing performance, workload distribution, and training.
• Review and approve demand letters for accuracy, completeness, tone, and legal strategy before submission to attorneys or clients.
• Monitor demand timelines and ensure all deliverables meet internal and client deadlines.
• Audit files to ensure all supporting documentation (e.g., medical records, billing summaries, police reports, photos) is properly included and labeled.
• Collaborate with client-side leadership to receive feedback, clarify expectations, and ensure alignment with firm preferences.
• Implement and enforce department-wide SOPs, including formatting, tone, timelines, and documentation checklists.
• Identify training needs and create coaching plans for underperforming writers or assistants.
• Track department KPIs and report progress to CoreBridge and client leadership.
• Support hiring and onboarding of new demand staff as needed.

Qualifications:

• 3+ years of experience in a U.S. personal injury law firm or legal outsourcing environment.
• Prior experience writing or supervising demand letters in pre-litigation PI is required.
• Strong knowledge of California PI case flow (or similar jurisdictions), including medical specials, general damages, and lien negotiation.
• Excellent English communication and editing skills.
• Detail-oriented with a strong understanding of how to build persuasive case narratives.
• Proven leadership or team lead experience in a remote setting.
• Familiarity with case management platforms such as Filevine is a plus.

Why Join CoreBridge Solutions?
At CoreBridge, you’ll be part of a company that values innovation and efficiency, with a track record of transforming industry standards in a collaborative, fast-paced environment. Our team consists of passionate individuals who strive to provide solutions that not only meet but exceed our customers' expectations. Join us and contribute to our mission to redefine the legal landscape, one project at a time.

Benefits:

• Opportunity to work remotely from anywhere in the Philippines.
• Performance-related bonuses celebrating significant milestones.
• Focus on professional development within the spheres of leadership and legal management.
• Commitment to maintaining a healthy work-life balance with a 40-hour workweek.

Work Environment Notice:
CoreBridge Solutions is dedicated to maintaining a productive, safe, and efficient work environment for all team members. To support this commitment, we use a live monitoring system during working hours. By applying for this position, you acknowledge and accept this monitoring process as part of your role. This system helps us ensure a supportive and effective work environment for everyone.  

How to Apply
Ready to make an impact? Please fill out the application form and upload your CV in PDF format. We look forward to learning more about you and how you can contribute to our team.