LDMO Financial Aid/Student Financials Team ERP Analyst

LDMO Financial Aid/Student Financials Team ERP Analyst (ERP Analyst – Senior Professional or Advanced Professional)  

The LionPATH Development and Maintenance Organization (LDMO), a unit of Penn State Information Technology’s Academic Technology and Customer Experience organization, is looking for a highly motivated, knowledgeable, and proactive individual to fulfill the role of LDMO Financial Aid/Student Financials Team ERP Analyst. ERP Analysts ensure the reliable performance of Enterprise Resource Planning (ERP) systems; troubleshoot and resolve any ERP related system and user issues; participate in projects to gather user requirements, design, configure, test and implement ERP systems and applications; monitor system performance and usage to maintain security and reliability; coordinate new software fixes and upgrades; recommend new features or changes to configuration/ workflows based on user feedback; and more.  

Note: Penn State’s Student Information System (SIS), referred to as LionPATH, is Oracle’s PeopleSoft Campus Solutions. 

• ERP System Management: Evaluate, analyze, and maintain ERP systems; act as a liaison between technical staff and University functional offices/user groups. 

• Stakeholder Collaboration: Communicate effectively and maintain strong, collaborative relationships with multiple University functional offices and stakeholders. 

• Customer Support: Provide advanced customer service and functional support to end users in the Financial Aid and Student Financials areas; assist with implementing workarounds when system issues affect operations. 

• Business Needs Analysis: Determine options for addressing new business needs or requirements through existing system functions; develop clear requirements and translate them into detailed functional specifications when modifications or interfaces are needed. 

• Project Management: Manage complex projects, review progress, and evaluate results. 

• Feedback and Prioritization: Collect user feedback regarding system performance and work with team to prioritize requests. Prioritize and deliver requests from multiple constituencies with often overlapping timelines and varying levels of complexity. 

• Quality Assurance: Develop and execute test plans and validation, as well as other quality assurance measures; conduct and coordinate testing such as system, user acceptance, performance, security, usability, etc. 

• Reporting and Analysis: Design, implement, and analyze reports to determine overall trends within the organization. 

• Vendor Relations: Maintain relationships with vendors; collaborate on bug fixes, new features, and proper use of products. 

• Training and Communication: Develop and provide training sessions, demonstrations, and regular communication to functional offices/end-users. 

• Documentation: Maintain system documentation and records of changes and incidents. 

Required Education and Experience:   

This position will be filled as either an Advanced Professional or Senior Professional level. Minimum requirement is a Bachelor’s degree plus three (3) years of relevant experience.  Or, an equivalent combination of education and experience.   Additional experience and/or education is required for higher level positions.     

Preferred Experience and/or Knowledge:   

• Higher Education experience in IT and/or a functional office related to Financial Aid (Student Aid) and/or Student Financials (Bursar) 

• Familiarity with Oracle’s PeopleSoft Campus Solutions, especially the Financial Aid and/or Student Financials module(s), and related functionality (including, but not limited to: Equation Engine, PS Query) 

This position is fully remote (within the United States). Standard working hours are in the Eastern Time Zone. 

Penn State does not sponsor or take over sponsorship of a staff employment Visa.  Applicants must be authorized to work in the U.S.

The Pennsylvania State University is committed to and accountable for advancing equity, respect, and belonging in all its forms.  We embrace individual uniqueness, as well as a culture of belonging that supports both broad and specific equity initiatives, leverages the educational and institutional benefits of inclusion in society, and provides opportunities for engagement intended to help all members of the community thrive.  We value belonging as a core strength and an essential element of the university’s teaching, research, and service mission.