IT Operations Manager

Ranked among the largest accounting and consulting firms in the country and consistently recognized as a Great Place to Work, Cherry Bekaert delivers innovative advisory, assurance and tax services to our clients. We are proud to foster a collaborative environment focused on enabling your career growth and continuous professional development. Our IT Operations/Cloud Infrastructure team is looking for a IT Operations Manager. The IT Operations Manager will have the opportunity to work remotely from within the United States.

We are seeking a highly skilled IT Operations Manager to join our dynamic team. This role is responsible for managing and optimizing cloud infrastructure, ensuring smooth IT operations, and providing technical expertise in the implementation and maintenance of Microsoft O365 and Azure services. The ideal candidate will have a deep understanding of cloud technologies, system monitoring, operations, automation, and performance optimization.

As an IT Operations Manager, you will: 

• Microsoft 365 Administration:
  • Administer and support the deployment, configuration, and management of Microsoft 365 services, including Exchange Online, Teams, SharePoint, OneDrive, and Microsoft 365 applications.
  • Perform user and license management through Microsoft 365 Admin Center, ensuring proper access and configurations.
  • Ensure the seamless operation of collaboration and communication platforms (Teams, SharePoint, Exchange).
• IT Operations & Incident Management:
  • Proactively monitor and manage the operational health of network infrastructure, ensuring minimal downtime and high availability.
  • Lead troubleshooting efforts for high-risk issues, identifying root causes and implementing corrective actions.
  • Develop and implement incident response plans for cloud outages or disruptions.
  • Perform routine health checks, system maintenance, and upgrades on infrastructure.
  • Lead Infrastructure and Operations projects from the initiation phase to close out.
• Automation & Optimization:
  • Build automation scripts and tools (using PowerShell, ARM Templates, Azure CLI, etc.) to streamline cloud infrastructure provisioning and management.
  • Automate manual IT operational tasks and workflows to improve efficiency and minimize human error.
  • Manage the Intune deployment environment, optimizing for efficiency and ease of process
• Security & Compliance:
  • Implement best practices for cloud security working directly with the Information Security Team for requirements, including identity and access management, data encryption, and Defender for Cloud.
• Collaboration & Documentation:
  • Collaborate with cross-functional teams (DevOps, Cloud, Helpdesk Security, etc.) to support overall IT and business objectives.
  • Provide technical guidance and support to other team members and departments regarding cloud infrastructure and IT operations.
  • Maintain clear, up-to-date documentation on infrastructure configurations, processes, and troubleshooting procedures.

What you bring to the role:

• Strong experience with Microsoft O365 and Azure services.
• Experience with cloud monitoring tools (e.g., Azure Monitor, Log Analytics, and Application Insights).
• Knowledge of operational network requirements (routers, firewalls, switches)
• Demonstrated experience in IT operations management, including incident management, system monitoring, and performance optimization.
• Proven ability to design, implement, and manage large-scale infrastructure environments.
• Bachelor's degree in Computer Science, Information Technology, or a related field (or equivalent practical experience).
• 6+ years of hands-on experience in managing and supporting Microsoft environments, with a focus on IT operations management.

What you can expect from us:

• Our shared values that foster inclusion and belonging including uncompromising integrity, collaboration, trust, and mutual respect
• The opportunity to innovate and do work that motivates and engages you
• A collaborative environment focused on enabling you to further your career growth and continuous professional development
• Competitive compensation and a total rewards package that focuses on all aspects of your wellbeing
• Flexibility to do impactful work and the time to enjoy your life outside of work
• Opportunities to connect and learn from professionals from different backgrounds and with different cultures

Cherry Bekaert cares about our people. We offer competitive compensation packages based on performance that recognize the value our people bring to our clients and our Firm. The salary range for this position is included below. Individual salaries within this range are determined by a variety of factors including but not limited to the role, function and associated responsibilities, a candidate’s work experience, education, knowledge, skills, and geographic location. In addition, we offer a comprehensive, high-quality benefits program which includes annual bonus, medical, dental, and vision care; disability and life insurance; generous Paid Time Off; retirement plans; Paid Care Leave; and other programs that are dedicated to enhancing your personal and work life and providing you and your family with a measure of financial protection.

Pay Range:

$86,350 to $130,000 

About Cherry Bekaert

Cherry Bekaert, ranked among the largest assurance, tax and advisory firms in the U.S., serves clients across industries in all 50 U.S. states and internationally. For more details, visit https://www.cbh.com/disclosure/

Cherry Bekaert provides equal employment opportunities to applicants and employees without regard to race, color, religion, age, sex, sexual orientation, gender identity/expression, national origin, citizenship status, protected veteran status, disability status, or any other category protected by applicable federal, state or local laws. https://careers.cbh.com/legal-disclosures/ contains further information regarding the firm's compliance with federal, state and local recruitment and hiring laws.

This role is expected to accept applications for at least five calendar days and may continue to be posted until a qualified applicant is selected or the position has been cancelled.  

Candidates must demonstrate eligibility to work in the United States. Cherry Bekaert will not provide work sponsorship for this position.

Cherry Bekaert LLP and Cherry Bekaert Advisory LLC are members of Allinial Global, an accountancy and business advisory global association. Visit us at  https://careers.cbh.com/ and follow us on LinkedIn, Glassdoor, Instagram, Twitter and Facebook. 

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