Offer summary

Qualifications:

Must be bilingual in Spanish and English, with clear reading and speaking abilities., Ability to handle difficult calls professionally and accurately record responses., Typing speed of 30 wpm while maintaining accuracy is preferred., Must be at least 18 years old and reside in specified U.S. states..

Key responsabilities:

Conduct outbound surveys from home and record responses accurately in both languages.

Collect opinions on various topics to assist clients in making informed decisions.

Work flexible shifts, including at least one weekend shift per week.

Maintain a quiet and dedicated workspace free of distractions.

Job description

Join Dynata’s Virtual Call Center team as a bilingual part-time telephone interviewer and earn extra cash remotely!

We are looking for talented bilingual call center survey agents to perform outbound surveys from home with respondents and accurately record their answers in both Spanish and English. These surveys range in topics from politics to customer satisfaction and beyond. The opinions you collect, and record are sent to our clients to help them make more informed business decisions.

No sales or collections involved!

Come Join Our Team

Base wage of $14/hr.
Work remote from the comfort of your home
We will train the right candidate
Positive attitude and willingness to learn.
Flexible shifts within our operating hours

Shift Details:

Must be available to work within the hours of 5:00 PM – 10:00 PM EST Monday – Friday and 11:00 AM – 7:00 PM EST Saturday – Sunday.
Must be able to work 1 weekend shift (either a Saturday or Sunday) each week.
Minimum 4 consecutive hours per shift
Minimum 20 hours per week

Job Requirements:

Must live and work in one of the following U.S States: ID, NV, UT, TX, OK, KS, IA, WI, IN, KY, TN, MS, AL, GA, NC, SC, or PA
Must be 18 years or older (16+ in SC, GA, and TX)
Ability to read and speak clearly in both Spanish and English
Ability to handle difficult calls in a professional manner

Ability to listen and comprehend respondent answers and accurately and efficiently type answers into the Company’s survey software platform
Typing speed of 30 wpm while maintaining accuracy is preferred
Ability to sit and type for majority of shift
Ability to provide own equipment (laptop, headset, webcam etc.)

Have a dedicated, quiet working space that is free of distractions to conduct business

Equipment Requirements

Our system uses several different software technologies that are best accessed through a browser on a laptop or desktop computer. Below are the other technical requirements for this position:

Windows machine running Windows 10 OR Mac computer running a recent
version of MAC OS
No Chromebooks - these are not compatible with our systems
8 GB of RAM
64 bit Operating system
1.8GHz CPU or faster with at least 2 cores
Most recently updated version of Chrome browser
Ability to download software to the computer
A personal email address capable of receiving files
10 Mbps download internet access speed, 5 mbps upload speed or higher.
Direct plug-in wired access to the data connection (should be postpaid)
Direct plug-in access for power for computer or laptop
USB or other WIRED headset with mic. NOT QUALIFIED: corded jack type, any gaming headset (usb or not), Wireless/Bluetooth, True wireless Mono or Stereo type of headset
Working Webcam
Smart phone capable of downloading apps and receiving incoming messages via
data or WiFi connection
Quiet, noise-free home office space that is free of distractions.
Knowledgeable in using the computer and can navigate.

Join the Dynata team today!

At Dynata, we are committed to fostering an inclusive, accessible environment, where all employees and customers feel valued, respected and supported. We are dedicated to building a workforce that reflects the diversity of our customers and communities in which we live and serve. Dynata welcomes and encourages applications from people with disabilities. We are committed to an inclusive work culture for all our employees. Accommodations by request can be made for all aspects of the selection process.

Dynata is also an affirmative action employer OE/Minority/Female/Veteran/Disabled/Sexual Orientation/Gender Identity.

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