Offer summary

Qualifications:

1-3 years of experience in network monitoring or technical support., Certifications such as CompTIA Network+ or Cisco CCNA are required., Strong analytical and problem-solving skills are essential., Familiarity with networking protocols like TCP/IP, DNS, and VPN is necessary..

Key responsabilities:

Monitor and maintain client networks to ensure optimal performance.

Diagnose and resolve hardware, software, and network issues as they arise.

Document incidents and resolutions in ticketing systems for future reference.

Assist in updating systems to minimize vulnerabilities and respond to outages.

Job description

Position: Networking Technical Support
Experience: 1 to 3 Years
Work Mode: Remote
Shift: Ok with overlap until 12 or 1 PM EST
Notice Period: Immediate

Certifications:

CompTIA Network+ or Cisco CCNA

JD:

1-3 years of experience in network monitoring, technical support, or systems administration
Knowledge of networking protocols (TCP/IP, DNS, VPN)
Strong analytical and problem-solving abilities
Ability to work in a high-pressure environment and prioritize tasks
Basic network troubleshooting skills
Experience with Windows OS

Responsibilities:

Client Network Monitoring and Maintenance
Diagnose and resolve hardware, software, and network issues
Escalate unresolved problems to higher-level technicians or engineers
Assist in updating and patching systems to minimize vulnerabilities
Complete and Articulate Customer Network Audits
Create Client Infrastructure Documentation
Respond to network or system outages, service degradations, and critical failures
Document incidents, resolutions, and steps taken in ticketing systems
Maintain logs of network and system performance.

Required profile