Loan Operations Support Analyst II

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Regular or Temporary:

Regular

Language Fluency:  English (Required)

Work Shift:

1st shift (United States of America)

Please review the following job description:

This is a remote position.

Analyze business issues and make recommendations to maximize operational efficiency, quality and compliance. Analyze and solve highly complex system related operational and customer issues. Create and maintain databases and management reports, interpreting data and identifying trends for management. Monitor, identify, research, compile, and report daily operational data related to specialized transactions, functions, work volume, productivity, fraud, client complaints, titles, negative reserve, finance and quality issues. Identify, develop and implement policies, procedures, and training materials to assure compliance with government regulations and to maximize efficiency and customer service. Provide training to others in the department/function as a highly skilled subject matter expert who can be successful assigned to any operations function with the ability of independent decision-making. Services as an escalation contact. Performs project work, management reporting and makes decisions on highly complex issues with considerable latitude in judgment interpreting policies and procedures and resolves problems within established guidelines. Position requires flexibility in prioritizing workflow for the day, with emphasis on multi-tasking.

ESSENTIAL DUTIES AND RESPONSIBILITIES

Following is a summary of the essential functions for this job.  Other duties may be performed, both major and minor, which are not mentioned below.  Specific activities may change from time to time. 

1. Analyze business issues and make recommendations to maximize operational efficiency, quality and compliance.

2. Analyze and solve complex system related operational and client issues including fraudulent loans and client complaints.

3. Identify, develop, and implement policies, procedures, and training materials to assure compliance with government regulations and to maximize efficiency and customer service. 

4. Provide training to others in the department/function as a highly skilled subject matter expert who can be successfully assigned to any operations function with the ability of independent decision-making.

5. Position requires flexibility in prioritizing workflow for the day, with emphasis on multi-tasking.

6. Participate in project work including system testing.

7. Interact directly with internal and external customers by telephone and/or in writing.

Required Qualifications:

The requirements listed below are representative of the knowledge, skill and/or ability required.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

High School degree, or equivalent education and related training or experience 5 years of relevant work experience Strong communication and interpersonal skills Solid understanding of accounting, reconcilement and balancing process. Experience conducting other investigative research work in order to mitigate fraud and other risk to the bank. Critical thinking and problem solving skills Demonstrated proficiency in basic computer applications, such as Microsoft Office software products

Preferred Qualifications:

1. Bachelor’s degree with an emphasis in accounting/finance or 7 years of relevant work experience

2. Strong critical thinking and problem solving skills

3. Strong proficiency with Microsoft office

General Description of Available Benefits for Eligible Employees of Truist Financial Corporation: All regular teammates (not temporary or contingent workers) working 20 hours or more per week are eligible for benefits, though eligibility for specific benefits may be determined by the division of Truist offering the position. Truist offers medical, dental, vision, life insurance, disability, accidental death and dismemberment, tax-preferred savings accounts, and a 401k plan to teammates. Teammates also receive no less than 10 days of vacation (prorated based on date of hire and by full-time or part-time status) during their first year of employment, along with 10 sick days (also prorated), and paid holidays. For more details on Truist’s generous benefit plans, please visit our Benefits site. Depending on the position and division, this job may also be eligible for Truist’s defined benefit pension plan, restricted stock units, and/or a deferred compensation plan. As you advance through the hiring process, you will also learn more about the specific benefits available for any non-temporary position for which you apply, based on full-time or part-time status, position, and division of work.

Truist is an Equal Opportunity Employer that does not discriminate on the basis of race, gender, color, religion, citizenship or national origin, age, sexual orientation, gender identity, disability, veteran status, or other classification protected by law. Truist is a Drug Free Workplace.

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