Care Operations Analytics, Senior Associate/Principal

Waymark is a team of healthcare providers, technologists, and builders whose mission is to bring the best healthcare to people with Medicaid benefits.  Guided by the communities we serve, we bring support and technology-enabled care to help primary care providers keep Medicaid patients healthy.  We are building the tools and designing an approach to enable care to reach the patients who can benefit most.  

Our core values embody the essence of what makes Waymark a unique team today, and what we look for, nurture, and sustain as a team. We are bold builders, believing that the greatest challenges in care delivery can be solved when we harness the power of community and technology. We are humble learners, seeking feedback and perspectives different from our own, and welcome challenges to our conclusions. We experiment to improve, actively seeking data to inform decisions and to assess our own performance. We act with focused urgency, our commitment to our mission drives us to tirelessly pursue results.

If this vision resonates with you, we hope you consider bringing your creativity, your energy, your curiosity to Waymark.

About this role

As the Care Operations Analytics Senior Associate/Principal at Waymark, you will play a vital role in building and executing on an approach to quality and performance improvement that is rooted in the principles of equity, continual learning, and humility. Reporting to the Vice President of Care Model & Quality, you will be responsible for partnering with Analytics, Market Operations, and Clinical teams to define, implement, and optimize key performance metrics of whole-system quality, develop and maintain performance dashboards that drive strategic decision making, and support measurement of performance improvement efforts. You will ensure performance measurement is aligned with organizational priorities and drives meaningful improvement. You should bring a deep knowledge of performance measurement and improvement tools and methods, a passion for community-oriented care, openness, and creativity. 

Responsibilities

• Define and iterate on care delivery success measures, spanning access, quality, and cost
• Establish benchmarks and targets aligned with operational goals
• Partner with analytics team to design, implement, and maintain performance dashboards
• Routinely monitor and report out on priority performance metrics to proactively identify areas for improvement 
• Translate complex data into actionable insights for operations leadership
• Oversee implementation of performance incentive program for care delivery teams
• Support measurement of quality improvement initiatives and provide data-driven recommendations
• Provide ongoing coaching and support on performance measurement-related issues and be responsible for fostering a “safe space” quality culture focused on continual learning and improvement.

Minimum qualifications

• Experience developing performance monitoring frameworks and partnering with analysts to identify and build high-priority metrics for health care operations
• Proficiency in data visualization and analytics tools 
• Strong understanding of healthcare operations and quality metrics
• Advanced knowledge of and demonstrated results with quality improvement concepts, tools, and techniques
• Excellent written communication and data presentation skills
• Comfortable with ambiguity and able to multitask and create structure 
• Excellent interpersonal skills 
• Systems thinker and problem solver, able to toggle between the details and big picture view with ease 
• Willing to roll up sleeves and dig in to the work at hand
• Values teamwork and collaboration
• Thrives in fast-paced environment 
• Detail-oriented
• 7-10 years relevant experience 

Preferred qualifications 

• Expertise in community-based primary care
• Experience working with product and design teams
• MPH or equivalent degree
• LEAN greenbelt or higher

Salary Range

US employees in New York City, Seattle, or the San Francisco Bay Area: $119,000 - $185,000

US employees in Austin, Boston, Chicago, Denver, San Diego & Washington DC: $112,000 - $165,000

US employees outside of the above listed US Cities: $104,000 - $155,000

In addition to salary, we offer a comprehensive benefits package. Here’s what you can expect:

Stock Options: Opportunity to invest in the company’s growth.
Work-from-Home Stipend: A dedicated stipend for your first year to help set up your home office.
Medical, Vision, and Dental Coverage: Comprehensive plans to keep you and your family healthy.
Life Insurance: Basic life insurance to give you peace of mind.
Paid Time Off: 20 vacation days, accrued over the year, plus 11 paid holidays.
Parental Leave: 16 weeks of paid leave for birthing parents after six months of employment, and 8 weeks of bonding leave for non-birthing parents.
Retirement Savings: Access to a 401(k) plan with a company contribution, subject to a vesting schedule.
Commuter Benefits: Convenient options to support your commute needs.
Professional Development Stipend: A dedicated stipend supports professional development and growth.

COVID Vaccination: Waymark has adopted a policy on mandatory full vaccination to safeguard our employees, our partners, and the patients we serve from the hazard of COVID-19.  As a healthcare company, we believe it is important for our employees and actions to reflect the best available science and the interests of public health.  You will be asked to attest to your COVID vaccination status before an offer of employment is made.

Offer of employment is contingent upon successful completion of a background check.

Don’t check off every box in the requirements listed above? Please apply anyway! Studies have shown that some of us may be less likely to apply to jobs unless we meet every single qualification. Waymark is dedicated to building a supportive, equal opportunity, and accessible workplace that fosters a sense of belonging – so if you’re excited about this role but your past experience doesn’t align perfectly with every preferred qualification in the job description, we encourage you to still consider submitting an application. You may be just the right candidate for this role or another one of our openings!

Important Notice: We have been made aware of recent fake email addresses offering job opportunities. Please be advised that all legitimate communications will only come from email addresses ending in @waymarkcare.com.