Patient Services Advisor at Small Door

Offer summary

Qualifications:

2+ years of experience in veterinary medicine, Strong verbal communication skills, especially over the phone, Self-motivated and customer service oriented, Proficient in computer skills and technology.

Key responsabilities:

Engage with potential clients via phone to drive bookings

Deliver exceptional member experiences through empathetic communication

Conduct outbound sales calls and follow-ups to achieve sales goals

Support onboarding of new members and provide telehealth services.

Job description

Small Door is membership-based veterinary care designed with human standards that is better for pets, pet parents, and veterinarians alike. We designed and delivered a reimagined veterinary experience via a membership that includes exceptional care, 24/7 telemedicine, and transparent pricing - delivered with modern hospitality in spaces designed by animal experts to be stress-free. We opened our flagship location in Manhattan's West Village in 2020 and have quickly expanded across the East Coast. Small Door now operates in New York City, Boston, Washington DC, and Maryland with continued expansion plans in 2025.

As a Patient Services Advisor, you will serve as an expert on Small Door for pet parents. Your role is pivotal in assisting pet parents joining Small Door while providing personalized service and advice for their pets’ healthcare needs. You will be instrumental in driving growth through individual patient acquisition and supporting existing clients with their medical and non-medical questions. This remote position requires close collaboration with our In-Practice Teams and Remote Teams.

What you’ll do:

Engage with potential clients via phone, establishing rapport, and driving bookings to our practices.
Deliver an exceptional member experience by conveying empathy and warmth over chat and phone communication
Conduct outbound sales calls and follow-ups
Achieve individual sales, renewal, and service goals
Contribute to the development and refinement of team processes
Engage with Small Door members through text-based chat and phone to provide telehealth services and support
Maintain comprehensive knowledge of our offerings
Assist in the support of onboarding new members
Embody and uphold Small Door’s mission of delivering extraordinary care in every interaction with members, patients, and colleagues
For your schedule, you are expected to work 4-10 hour shifts, normally 8am-6pm on weekdays and 9-5 on weekends

Who you are

2+ years of experience of veterinary medicine background
Strong verbal communication skills, especially over the phone
Self-motivated, team player, attention to detail, and customer service oriented
Ability to connect with others, exudes empathy and compassion
Ability to triage; knowledge of recognizing medical emergencies and illnesses
Passionate about our mission
Proficient in computer skills and technology

What you’ll get:

Competitive compensation and commission
Health, dental + vision insurance and other benefits
An opportunity to make a real impact on the people around you
A collaborative family of people who live our core values and have your back
A clear career path with opportunities for development, both personally and professionally

#LI-Hybrid

Small Door is proudly a public benefit corporation and a certified B Corp. We are committed to creating a diverse, inclusive and equitable workplace, and we encourage qualified applicants of every background, ability, and life experience to apply to appropriate employment opportunities.

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