Offer summary

Qualifications:

Bachelor's degree in Hospitality Management or related field., 3 years of experience in a Senior Supplier Support Advisor-related role., Experience with CRM tools, preferably Salesforce., Familiarity with Google tools and web-based content management systems..

Key responsabilities:

Provide real-time support to suppliers via email, live chat, and telephone.

Answer supplier questions regarding accounts, products, and bookings.

Liaise with other business lines to resolve customer or supplier concerns.

Ensure accurate categorization of tour and activity products across various platforms.

Job description

We believe that we are better together, and at Tripadvisor we welcome you for who you are. Our workplace is for everyone, as is our people powered platform. At Tripadvisor, we want you to bring your unique identities, abilities, and experiences, so we can collectively revolutionize travel and together find the good out there.

EMPLOYER NAME: TripAdvisor, LLC

POSITION: Senior Supplier Support Advisor

WORKSITE: 400 First Avenue, Needham, MA 02494

POSITION DESCRIPTION:

Serve as frontline supplier support for the company providing real-time support via email, live chat, and telephone;
Provide guidance to team by answering questions from suppliers related to their account, products, and bookings;
Liaise with the other lines of business to address any customer or supplier concerns;
Support agents across the network with advice and tips to help drive business efficiency;
Ensure accurate and comprehensive categorization of toru and activity products across points of sale, including Viator, Trip Advisor, and distribution partners;
Ensure successful connectivity between supplier reservation systems and Viator, TripAdvisor systems; and
Recognize and report trending issues in a timely manner.

Telecommuting permitted up to 100%

Requirements: Employer will accept a Bachelor's degree in Hospitality Management or related field and 3 years of experience in the job offered or in a Senior Supplier Support Advisor-related occupation.

Position requires demonstrable experience in the following:

CRM tools (preferably Salesforce) and online systems;
Operational and B2B service skills;
Web-based content management systems;
Utilizing Google tools including big query and sheets; and
Utilizing Atlassian software.

Telecommuting permitted up to 100%.

Job #: 10173.1016.3

SALARY : $80,454

TO APPLY: To apply, please email resume to greenhouse@tripadvisor.com referencing job code 10173.1016.3. EOE.

We strive to create an accessible and inclusive experience for all candidates. If you need a reasonable accommodation during the application or the recruiting process, please make sure to reach out to your individual recruiter or our team at greenhouse@tripadvisor.com.

Required profile