Offer summary

Qualifications:

Currently pursuing a degree in Business, Communications, Marketing, or a related field., Previous internship or work experience in a SaaS company, preferably in a Digital Experience or B2B tech environment., Strong project management and organizational skills with the ability to manage multiple tasks., Familiarity with data analytics tools like Excel and Salesforce, and effective communication skills..

Key responsabilities:

Track and analyze customer data, including usage metrics and adoption trends.

Support project management for key Customer Success workstreams and maintain customer documentation.

Collaborate with cross-functional teams to enhance customer experience and drive outcomes.

Assist in regular reporting on customer health and engagement metrics.

Job description

What is Contentstack?

Contentstack is on a mission to deliver the world’s best digital experiences through a fusion of cutting-edge content management, customer data, personalization and AI technology. Iconic brands, such as AirFrance KLM, ASICS, Burberry, Mattel, Mitsubishi and Walmart, depend on the platform to rise above the noise in today's crowded digital markets and gain their competitive edge.

Contentstack and its employees are dedicated to the customers and communities they serve. The company is recognized for its unmatched customer care and tradition of giving back globally through the Contentstack Cares program, including proud support of Pledge 1% and Girls Who Code.

Learn more at www.contentstack.com.

Who Are We?

At Contentstack we are more than colleagues, we are a tribe. Our vision is to pursue equity among our communities, employees, partners, and customers. We are global-diverse yet close; distributed yet connected. We are dreamers and dreammakers who challenge the status quo. We do the right thing, even when no one is watching. We are curious trendspotters and brave trendsetters. Our mission is to make Contentstack indispensable for organizations to tell their stories and to connect with the people they care about through inspiring, modern experiences. We care deeply about our customers and the communities we serve. #OneTeamOneDream. Chalo, let’s go!

What are we looking for?

We’re looking for a proactive and detail-oriented Customer Success Intern to join our Customer Success team for the summer. This role offers hands-on experience in customer engagement, adoption strategy, and data-driven success planning in a fast-paced SaaS environment. As a Customer Success Intern, you’ll play a key role in supporting our team with project management, customer analytics, and cross-functional collaboration. If you’re eager to apply your analytical and communication skills in a customer-facing environment—and make a real impact—we’d love to hear from you!

Here’s what you’ll be doing:

Track and analyze customer data, including usage metrics, adoption trends, and health indicators using tools like Excel and Salesforce.
Support and project manage key Customer Success workstreams, including customer progress readouts, adoption planning, and outcome alignment.
Maintain detailed customer documentation and success plans, ensuring visibility across teams.
Collaborate cross-functionally with Product, Support, Sales, and Enablement teams to deliver value and drive outcomes for customers.
Assist in identifying opportunities to enhance the customer experience and increase retention and satisfaction.
Contribute to internal initiatives that support scalable customer success programs and strategies.
Support regular reporting on customer health and engagement metrics.

What really gets us excited about you?

You’re currently pursuing a degree in Business, Communications, Marketing, or a related field.
You have previous internship or work experience in a SaaS company, ideally within a Digital Experience or B2B tech environment.
You’ve worked in customer-facing roles and bring a customer-first mindset.
You have strong project management and organizational skills, with the ability to prioritize and manage multiple tasks.
You’re confident using data analytics tools (Excel, Google Sheets), and are familiar with Salesforce, Slack, Gong, or similar platforms.
You’re an effective communicator, both written and verbal, and work well in a team.
You’re curious, coachable, and excited to learn in a dynamic, cross-functional environment.

If you're passionate about helping customers succeed and want to gain experience in a high-growth, customer-centric company, we’d love to meet you!

Salary for this role is $20 per hour, up to 28 hours per week.

What Do We Offer?

Interesting Work | We hire curious trendspotters and brave trendsetters. This is NOT your boring, routine, cushy, rest-and-vest corporate job. This is the “challenge yourself” role where you learn something new every day, never stop growing, and have fun while you’re doing it.

Tribe Vibe | We are more than colleagues, we are a tribe. We have a strict “no a**hole policy” and enforce it diligently. This means we spend time together - with spontaneous office happy hours, organized outings, and community volunteer opportunities. We are a diverse and distributed team, but we like to stay connected.

Bragging Rights | We are dreamers and dream makers. Our efforts pay off and we work with the most prestigious brands, from big-name retailers to airlines, to professional sports teams. Your contribution will make an impact with many of the most recognizable names in almost every industry including AirFrance KLM, ASICS, Burberry, Mattel, Mitsubishi, Walmart, and many more!

One Team One Dream | This is one of our values, and it shows. We don’t believe in artificial hierarchies. If you’re part of the tribe, you have an opportunity to contribute. Your voice will be heard and you will also receive regular updates about the business and its performance. Which, btw, is through the roof, so it’s a great time to be joining…

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