Offer summary

Qualifications:

Excellent English communication skills (C1 level or higher), 2+ years of experience in a technical support role, preferably in software support, Strong troubleshooting skills with software applications, Bachelor’s degree in Computer Science or related field is a plus..

Key responsabilities:

Provide L1 and L2 support to customers, diagnosing and resolving complex technical issues

Gather technical information to resolve complex cases and ensure customer satisfaction

Communicate with developers and other departments to troubleshoot technical issues

Maintain working knowledge of client products and services while securely handling sensitive information.

Job description

Passionate about the world of tech?

What if you had a chance to be a part of the world’s leading SaaS, Software, or Hardware solutions?

Join our team as a Technical Support Consultant today and thrive in a multicultural and multilingual environment while enjoying your home office. Unlock your potential by mastering new skills and achieving challenging goals with our People First management approach.

Excited? Let’s see what it takes 💛

What you will do:

Always be up-to-date with the cutting-edge technology
Provide L1 and L2 support to customers, diagnosing and resolving complex technical issues
Gather data to ensure the required technical info is collected to resolve even more complex tickets
Gather required technical information to ensure resolution of complex cases
Ensure customers' satisfaction with any interaction
Maintain working knowledge of our client’s products and services
Securely work with customers’ sensitive information
Communicate with developers and other departments of various IT companies to identify and troubleshoot technical issues

What you need to succeed in this role:

Excellent English communication skills (at least C1 level)
2+ years experience in technical support role, preferable in software support
Strong troubleshooting skills with software applications
Ability to analyze logs and system diagnostics for issue resolution
Positive, friendly, enthusiastic, pragmatic, and caring attitude with a can-do approach
Personal laptop or computer (at least 8Gb of RAM) and a stable internet connection (minimum 50 Mbps–download and 40 Mbps–upload)

Will be a great plus:

Bachelor’s degree in Computer Science, Information Technology, or a related field
Familiarity with payment processing systems or financial technology
Knowledge of web technologies, APIs, and database management

Benefits and Perks:

Flexible schedule
Opportunity to work fully remotely
Inclusive international environment
Compensation in USD
Good bonuses for referring friends
Paid intensive training and probation
Work-life balance
Responsive management interested in your growth and long-lasting cooperation
Greenhouse conditions for self-development

Who we are:

SupportYourApp is a Support-as-a-Service company that provides secure technical, customer support, and CX services for tech companies around the globe.

We work with clients from over 30 countries and speak over 60 languages.

Since 2010, we’ve become an industry leader in premium outsourced customer support and turned global with 8 hubs around the world.

We treat our team like our clients, surrounding them with unlimited care, an individual approach, and a wholesome positive experience.

We welcome people with various backgrounds and experiences. Grab the chance to join us and send your CV in English, pointing out your outstanding skills!

Visit our website: www.supportyourapp.com

DISCLAIMER

We are a multinational company with unbiased views. The assessment of candidates is not affected by such characteristics as race, sex, color, religion, age, national origin, marital status, disability, veteran status, genetic information, sexual orientation, gender identity, or any other reason prohibited by law in provision of opportunities and benefits.

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