Offer summary

Qualifications:

Detail-oriented with a strong background in logistics and sales support., Experience in inventory management and stock reconciliation., Familiarity with Amazon Vendor Central and third-party logistics operations., Excellent communication skills for dealing with internal and external queries..

Key responsabilities:

Conduct weekly stock reconciliations for accurate inventory management.

Serve as the main point of contact with the third-party logistics provider.

Manage sales orders and coordinate with the Regional Sales Team.

Investigate and resolve customer credit claims and queries efficiently.

Job description

Established in London in 2000, our client quickly achieved success and has grown into a lifestyle brand that supply all major premium retailers in the UK and export around the world to over 35 countries. They are passionate about creating beautiful products with wonderful ingredients. The collections are stocked in renowned retailers across the UK as well as independent boutiques and speciality rand online retailers.

THE ROLE

Are you a detail-oriented individual with a passion for logistics and sales support? Our client is seeking a dynamic Sales Support and Warehouse Coordinator to join our team. In this role, you'll play a crucial part in co-ordinating with our warehouse operations and supporting our sales processes in an incredibly fast paced environment with high expectations.

KEY RESPONSBILITIES

· Conduct weekly stock reconciliations to ensure accurate inventory management

· Serve as the main point of contact with our third-party logistics (3PL) provider

· Manage and coordinate with Amazon Vendor Central platform. Process sales orders efficiently and accurately are in line with agreed terms and customers’ requirements

· Investigate and resolve credit claims in a timely manner

· Collaborate with cross-functional teams to meet sales and service objectives

· Dealing with internal and external queries relating to customers’ orders

· Raising all necessary documentation related to the customer requirements/orders ie new line forms etc.

· Work closely with Regional Sales Team and all other internal departments and stakeholders

· Upselling and offering customers alternative products

· Finding ways to streamline the department functions and offer customers a 5 star experience.

· Main point of contact with our 3pl to ensure orders are dispatched on time and in full

Required profile