Offer summary

Qualifications:

Bachelor’s degree in Business, Healthcare or equivalent experience., 4+ years’ experience in business related sales or complex customer service roles., Current knowledge of Clinisys solutions and ability to learn technical aspects., Excellent written and oral communication skills, with proficiency in MS Office tools..

Key responsabilities:

Build and maintain relationships with multiple contacts at existing customer accounts.

Assist with closing moderately complex sales and serve as a liaison for Account Managers.

Oversee the production of management, forecasting, and financial reports.

Mentor other Internal Account Managers and ensure compliance with department processes.

Job description

Clinisys is a global provider of intelligent diagnostic informatics solutions and expertise designed to redefine the modern laboratory, across healthcare, life sciences, and public health. Millions of diagnostic results and data insights are generated every day using Clinisys’ platform and cloud-based solutions in over 4,000 laboratories across 39 countries. Our 1,450+ expert professionals, headquartered in Woking, UK and Tucson, Arizona, have a shared mission to enhance the effectiveness of diagnostic workflows in any laboratory or testing environment and keep citizens and communities healthier and safer.

Role Description:

This position is responsible for supporting order intake growth from existing account organizations and producing management and customer reporting in support of forecasting and contractual compliance requirements. The order intake growth typically comes from day to day transactional based orders such as additional interfaces, software licenses, training, professional services, hardware, etc. It involves working closely with Account Managers, Regional Business Development Directors and partnering with colleagues in the Growth Enablement Team to ensure compliance with all required approvals. The Senior Internal Account Manager is expected to prepare the majority of their own quotes and proposals for the types of items the Sales Team are selling to the customer base.

Responsibilities:

Build and maintain relationships with multiple contacts at existing customer accounts

Work in a team environment to build and maintain ongoing customer relationships to achieve order intake growth targets

Assist with closing moderately complex sales

Serve as a liaison for Account Manager, Regional Business Development Director and appropriate company departments to resolve prospecting questions and problems

Mentoring other Internal Account Managers as needed

Required to stay current on product updates and changes to Netsuite and Loopio.

Effectively communicate and transition this knowledge to less experienced peers

Assist Account Manager and Regional Business Development Director to ensure add-on quotes are processed timely, accurately and in compliance with department processes, including providing technical guidance and expertise

Coordinate with Account Manager and Regional Business Development Director on any updates or changes to quotes

Management of Security Assessments / supplier questionnaires

Oversee the production of management, forecasting and financial reports both on a monthly and ad hoc basis

Management of initial scoping discussions for potential opportunities, driving pricing approval and production of commercial proposals for significant LIMS / Order Comms deals

All other duties and responsibilities as assigned

Knowledge, Skills & Abilities:

Skills needed to be successful

Current knowledge of and ability to successfully learn technical aspects of Clinisys solutions

Excellent written and oral communication skills – including ability to produce reports/presentations via Word, Excel, PowerPoint and use of MS Teams

Proven ability to prioritize and organize requests from multiple parties

Strong problem resolution skills and strong initiative

Thrives in a fast-paced, ambitious environment

Confidence to interact and work effectively with cross functional teams

Passion for sales and high touch customer service

Ability to effectively work in a team environment

Highly motivated to initiate enhancements and manage projects effectively.

Required Experience & Education

Bachelor’s degree in Business, Healthcare or equivalent experience

4+ years’ experience in business related sales or complex customer service roles

Preferred Experience & Education

Experience of Software or Medical Technology sales to the Healthcare Market;
Experience of coordinating the bid process / response, supporting bids ranging for small value recurring sales sub £50k to large complex new business bids in excess of £1M;
Sound commercial and contractual experience in the Public Sector, IT or IT services market.
Understanding Netsuite CRM
Working knowledge and experience of using LOOPIO RFP software

Required profile