Offer summary

Qualifications:

Minimum of 6 months of call monitoring experience, Exceptional listening and analytical skills, Strong knowledge of call center processes and procedures, High school diploma or equivalent required, Bachelor's degree preferred.

Key responsabilities:

Monitor 2-4 lines of business

Conduct daily call monitoring based on predefined sampling criteria

Analyze call quality focusing on regulatory requirements and customer experience standards

Communicate findings with relevant managers and team members

Job description

Americor is seeking a Compliance Call Monitor to join our remote team. As a Compliance Call Monitor, you will audit calls based on strict guidelines and procedures to ensure all compliance and regulatory requirements are upheld. You will communicate relevant feedback to management to continually enhance the customer experience.

Responsibilities:

Monitor 2-4 lines of business.
Higher Targets - Regularly exceeding minimal targets by 5%.
Daily call monitoring per the predefined sampling criteria.
Analyze quality of calls by focusing on regulatory requirements, sales and service procedures, accuracy of information given and collected, and delivering on Americor’s Customer Experience standards
Communicate findings with relevant managers and team members.
Other activities as assigned.

Requirements:

Minimum of 6 months of call monitoring experience
Exceptional listening and analytical skills.
Strong knowledge of call center processes, procedures, and techniques.
Great attention to detail, with the ability to properly apply policies and procedures to various situations.
Superior time management, multitasking, and organizational skills with the ability to meet strict deadlines.

Education:

High school diploma or equivalent required
Bachelor's degree preferred

Company Benefits:

Ongoing training and development
Opportunity for career advancement
Medical
Dental
Vision
Company Paid Group Life / AD&D Insurance
7 Paid Holidays and 2 Floating Holiday Days to use at will
Paid Time Off
Flexible Spending/HSA
Employee Assistance Program (EAP)
401(k) match
Referral Program

Work Location: Remote- United States.

Compensation: $20.50-$22.50 an hour, depending on experience.

Americor is proud to be an Equal Opportunity Employer. Americor does not discriminate based on race, color, gender, disability, veteran, military status, religion, age, creed, national origin, sexual identity or expression, sexual orientation, marital status, genetic information, or any other basis prohibited by local, state, or federal law.

* Note to Agencies: Americor Funding, Inc. (the “Company”) has an internal recruiting department. Americor Funding Inc. may supplement that internal capability from time to time with assistance from temporary staffing agencies, placement services, and professional recruiters (“Agency”). Agencies are hereby specifically directed NOT to contact Americor Funding Inc. employees directly in an attempt to present candidates. The Company’s policy is for the internal recruiting team or other authorized personnel to present ALL candidates to hiring managers. Any unsolicited resumes sent to Americor Funding Inc. from a third party, such as an Agency, including unsolicited resumes sent to a Company mailing address, fax machine, or email address, directly to Company employees, or to the resume database, will be considered Company property. Americor Funding Inc. will NOT pay a fee for any placement resulting from the receipt of an unsolicited resume. Americor Funding Inc. will consider any candidate for whom an Agency has submitted an unsolicited resume to have been referred by the Agency free of any charges or fees.

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