Technical Writer, EST Time Zone, Virtual, United States

Applications for this role will be accepted until 4/28/2025

About Us

WorkForce Software, an ADP Company, is the first global provider of workforce management solutions with integrated employee experience capabilities. The company’s WorkForce Suite adapts to each organization’s needs—no matter how unique their pay rules, labor regulations, and schedules—while delivering a breakthrough employee experience at the time and place work happens. Enterprise-grade and future-ready, WorkForce Software is helping some of the world’s most innovative organizations optimize their workforce, protect against compliance risks, and increase employee engagement to unlock new potential for resiliency and performance. Whether your employees are deskless or office workers, unionized, full-time, part-time, or seasonal, WorkForce Software makes managing your global workforce easy, less costly, and more rewarding for everyone.

Over one thousand organizations with more than 4 million users in over 100 countries rely on WorkForce Software solutions to streamline compliance, reduce labor costs, provide more intuitive tools to their employees, and achieve strategic HR on a global basis.

• Create, publish and maintain technical documentation including online help, user guides, product release notes and configuration guides.
• Collaborate closely with subject matter experts, developers and other business stakeholders to seek input on technical communication needs, contribute to planning and deliver on those commitments.
• Participate in team projects to produce significant new documentation.
• Understand our solutions and the needs and preferences of end users to ensure product updates are clearly communicated. 
• Follow our stylistic guidelines, methodologies, and procedures, and share your ideas for their continual improvement.
• Regularly participate in team discussions for ongoing feature work and sometimes lead discussions on topics.
• Incorporate user feedback on documentation to drive continuous improvements.

• Excellent written and oral communication skills in English
• 2 years plus previous professional experience as a technical writer within the software applications sector
• Portfolio of published documentation
• Be a team player in a dynamic and collaborative team atmosphere
• Strong organizational skills and experience working in an agile environment with SCRUM processes
• Proficiency with Microsoft Office, Atlassian Jira and Confluence
• Working knowledge of technical authoring tools eg MadCap Flare or similar, graphics editing tools and HTML editing
• Knowledge of using video editing and screen recording software 

• Bachelor’s degree in technical communication, English, computer science field, or related area required

You'll Love Working Here Because You Can

• Be yourself in a culture that values equity, inclusion, and belonging and creates a safe space for diverse perspectives and insights.
• Belong by joining one of our Business Resource Groups to connect globally with networks and allies who share common interests and experiences.
• Grow your career in an agile, fast-paced environment with plenty of opportunities to progress.
• Continuously learn through ongoing training, development, and mentorship opportunities
• Be your healthiest. Best-in-class benefits start on Day 1 because healthy associates are happy ones.
• Focus on your mental health and well-being. We're here to provide exception service to our clients, and none of that happens without each of taking care of ourselves and being there for one another.
• Join a company committed to giving back and generating lasting, positive impact upon the communities in which we work and live.
• Get paid to pay it forward. Company-paid time off for volunteering for causes you care about.

Base salary offers for this position may vary based on factors such as location, skills, and relevant experience. Some positions may include additional compensation in the form of bonus, equity, or commissions. We offer the following benefits: Medical, Dental, Vision, Life Insurance, Matched Retirement Savings, Wellness Program, Short and Long Term Disability, Charitable Contribution Match, Holidays, Personal Days & Vacation, Paid Volunteer Time Off, and more. 

This job description is not intended to be all inclusive, and employee will perform other reasonably related business duties as assigned by the immediate supervisor and other management as required.

To maintain our goal of remaining a diverse and inclusive company, WorkForce Software advocates for and promotes a diverse, equitable, safe, and professional workplace where all people feel welcomed and empowered. We are committed to creating an environment that supports and celebrates the full range of our individual and collective differences, so that everyone can do their best and most innovative work, on the job and in our communities.

WorkForce Software is committed to the full inclusion of all qualified individuals. As part of this commitment, WorkForce Software will ensure that persons with disabilities are provided reasonable accommodations. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please contact our Talent Acquisition Department at careers@workforcesoftware.com, 1-833-987-3831.

WorkForce Software is an Equal Opportunity Employer.

Compensation$75,000 USD Annually to $85,000 USD Annually Plus Bonus