Offer summary

Qualifications:

1–2 years of experience in operational, project coordination, or client servicing support roles, preferably in a startup or healthcare environment., Highly organized with strong attention to detail and time management skills., Proficient in using spreadsheets (Google Sheets, Excel) and familiar with automation tools or internal CRM/dashboards., Strong communication skills, proactive, solution-oriented, and able to work in fast-paced, collaborative environments..

Key responsabilities:

Manage client onboarding and program configuration across Intellect systems.

Support the Client Success team by making backend changes and maintaining content in the Admin Dashboard.

Coordinate logistics for L&D webinars and provide troubleshooting support during live sessions.

Identify workflow improvements and maintain internal SOPs to enhance team efficiency.

Job description

As a Client Success Operations Executive, you will play a key role in enabling the Client Success team to deliver a best-in-class experience to our B2B clients. This includes managing client onboarding and program configuration, supporting L&D webinar execution, and driving process improvements across our internal workflows.

Client Onboarding & Setup

Set up and configure new client accounts across Intellect systems (e.g. Admin Dashboard, program configuration, email drips).
Coordinate with internal teams to ensure timely go-live readiness.

Operational Support & Maintenance

Support the Client Success team in servicing active clients by making backend changes, updating employee lists, and maintaining content in the Admin Dashboard.
Source and coordinate local speakers for regional or localised launch webinars in collaboration with the Client Success and L&D teams.

L&D Webinar Coordination

Coordinate logistics and action steps for L&D webinars (e.g. MHFA, mental health workshops, webinars).
Provide troubleshooting support during live sessions to ensure smooth execution.
Liaise with internal facilitators and Client Success Managers to align on webinar needs and follow-ups.

Process Improvement

Identify and propose workflow improvements to enhance team efficiency and service delivery.

Maintain internal SOPs and templates to support scalability.

Requirements

1–2 years of experience in an operational, project coordination, or client servicing support role; experience in a startup or healthcare environment is a bonus.
Highly organised with strong attention to detail and time management.
Proficient in using spreadsheets (Google Sheets, Excel); bonus if experienced in automation tools or internal CRM/dashboards.
A team player who thrives in fast-paced, collaborative environments.
Strong communicator who is proactive, solution-oriented, and responsive.
Comfortable working with ambiguity and keen to learn across cross-functional domains.

Benefits

Work in a diverse environment with people from over 10 countries
A generous leave policy
Work flexibility
Medical coverage
Performance Bonus
Christmas Leave (The team takes the whole Christmas week off separate from our leave policy)
Birthday Leave (1 day)
Holidays off
Quarterly mental health day off
Mental health benefits (Premium access to our app!)
Work-life balance and employee wellness
Regular social events where we have non work-related fun