Offer summary

Qualifications:

Secondary Education or above, Experience in a similar customer service position, Fluent in German and proficient in English, both written and spoken, Strong analytical skills and good decision-making abilities..

Key responsabilities:

Manage the entire Procure to Pay (P2P) process for assigned purchases

Interpret client briefs and request quotations for orders

Ensure timely delivery and follow up on orders

Maintain excellent relationships with suppliers and provide after-sales care.

Job description

Our client a well established customer service provider is seeking to build a new team for a brand new project to be based at their offices in Bulgaria or fully remote from Greece.

Responsibilities:

The agent takes of the entire P2P (Procure to pay) process related to the purchases assigned to him/her for various customers.
The purchase requests from customers come in via the internal platform (not via calls).
Interpreting the briefing of the client (specifications of the request)
Requesting quotations, negotiable on quality, price, quantity, payments terms, delivery time and packaging.
Placing the orders once all is agreed.
Providing effective guidance to the customers
Following up on the orders and ensuring correct and timely delivery
Looking for suitable solutions in case of problems (after sales care)
Administration and processing of the orders in the system.
Taking care of invoicing.
Ensuring an excellent relationship with the suppliers
Ensuring first call resolution in the communication with the client

Requirements:

Secondary Education or above
Experience in a similar customer service position
Outgoing and friendly personality, determined during conversations to close deals
Communicate in German at native level and can express yourself well in English both written and spoken
Self driven, goal oriented and good at time management.
The project requires a lot of focus on detail as well as analytical skills good decision-making and independent thinking
Familiar with purchasing duties would be a plus
Experience working with the software Monday would be an asset
Very good computer skills, particularly good at Office package

What is on offer?

You work entirely from home and can determine your own location in Greece, provided you have an excellent internet connection
Your technical material will be delivered to your home free of charge
A pleasant and family working atmosphere
Fully Paid and thorough training and personal guidance by your trainer & team leader
A long-term job full of interesting challenges
A fixed project bonus
A performance bonus

Required profile