Customer Success Agent

This is a remote position.

Overview

We are seeking dedicated and customer-focused individuals to join our team as Customer Success Agents! This position is responsible for providing exceptional customer service on behalf of our clients, which include renowned companies such as Disney, Dick's Sporting Goods, T-Mobile, and more, through our partner platform.

This is a remote contract position, and agents MUST reside in the United States, except CA, CO, CT, IL, MA, MD, MN, NY, OR, WA, or WI. This role offers flexibility which permits you to work alongside part-time or full-time employment, if desired. Service jobs are provided on a case-by-case basis by clients, and may be chosen to align with your schedule and preferences (subject to availability).

Essential Functions:

• Handle customer inquiries and provide prompt, professional, and courteous responses via phone, email, or chat.
  
• Resolve customer issues efficiently and effectively, ensuring customer satisfaction and retention.
  
• Build and maintain strong, positive relationships with customers by providing product support and technical information.
  
• Accurately document customer interactions and maintain detailed records in the provided systems.
  
• Adhere to client-specific guidelines and procedures to ensure consistency and quality of service.
  
• Embody the values and brand voice of each assigned client to create a seamless customer experience.
  
• Stay updated on product knowledge and be able to effectively communicate features, benefits, and promotions.
  

Preferred Skills:

• Strong communication skills; verbal and written.
  
• Ability to work independently with minimal supervision.
  
• Must have excellent organizational skills with attention to detail.
  
• Must have excellent computer skills including Microsoft Office applications such as Word & Excel, etc. (must be able to learn new applications quickly).
  
• Excellent and professional interpersonal skills; both written and verbal.
  

Benefits:

Join our team and embark on an exciting career in the Customer Experience industry. Apply now and become part of a dynamic and growing organization that values your skills and dedication to delivering exceptional customer service.

WizeAssist is an equal opportunity employer.

Requirements

Role Requirements:

• High school diploma or equivalent.
  
• Bilingual proficiency, a plus.
  
• Must be a resident of the United States, except CA, CO, CT, IL, MA, MD, MN, NY, OR, WA, or WI.
  
• Minimum commitment of at least 15 hours per week, once client servicing begins.
  
• Flexible scheduling available beyond the minimum requirement.
  
• Quiet and distraction-free workspace to ensure optimal customer interactions.
  
• Proficient computer skills and ability to navigate multiple software applications simultaneously.
  
• Customer-oriented mindset with strong problem-solving and conflict resolution abilities.
  
• Ability to adapt to changing client needs and adhere to specific client guidelines.
  

Equipment Requirements:

• Reliable and stable internet connection meeting the recommended specifications provided in our System Equipment Policy.
  
• Computer meeting the specifications outlined in our System Equipment Policy.
  
• Headset meeting the specifications outlined in our System Equipment Policy.
  
• Ethernet cable for internet service.
  
• Additional equipment and software may be required based on client-specific needs.