Offer summary

Qualifications:

Bachelor's Degree required., Industry certification such as Cisco Certification CCNP preferred., Two years of experience in a related field or six years of experience in lieu of a degree., Strong problem-solving skills and ability to handle high-stress situations..

Key responsabilities:

Monitor, install, test, debug, and customize operating systems and utility packages.

Develop and execute projects according to established schedules.

Support other systems and application programmers in complex problem-solving efforts.

Ensure adherence to safety and quality standards while promoting professional growth and development.

Job description

At Memorial Hermann, we pursue a common goal of delivering high quality, efficient care while creating exceptional experiences for every member of our community. When we say every member of our community, that includes our employees. We know that when our employees feel cared for, heard and valued, they are inspired to create moments that exceed expectations, while prioritizing safety, compassion, personalization and efficiency. If you want to advance your career and contribute to our vision of creating healthier communities, now and for generations to come, we want you to be a part of our team.

Job Summary

The NOC personnel use various software based troubleshooting tools to perform initial problem determination, evaluation and resolution for ISD Technical Operations. After initial trouble evaluation is performed and the problem cannot be rectified, the trouble is escalated to the appropriate engineering team for problem resolution.

Job Description

Minimum Qualifications

Education: Bachelors Degree

Licenses/Certifications: Industry certification, such as Cisco Certification CCNP or similar, preferred

Experience / Knowledge / Skills:

Two (2) years of experience or six (6) years of experience in lieu of degree
Minimum of one (1) years of experience assisting other NOC engineers, preferably in healthcare
Ability to handle high stress situations
Shift work required
Strong problem solving skills
Demonstrated pattern of growth in ability to lead others
Planning and organizational skills
Demonstrated record of good communication skills
Increasingly responsible experience with technical skills in a large, complex corporate Information System
Advanced knowledge of mainframe, minicomputer, microcomputer, networking and telecommunications strategies, environments, equipment, operating systems, development tools and methodologies

Principal Accountabilities

Monitors, installs, tests, debug, customize and tunes more complex operating system and utility packages.
Develops, prioritizes and executes projects according to established schedules and timeframes.
Follows and enforces technical and documentation standards
Demonstrates in-depth knowledge and techniques in supporting other systems and application programmers in projects and complex problem solving efforts.
Ensures safe care to patients, staff and visitors; adheres to all Memorial Hermann policies, procedures, and standards within budgetary specifications including time management, supply management, productivity and quality of service.
Promotes individual professional growth and development by meeting requirements for mandatory/continuing education, skills competency, supports department-based goals which contribute to the success of the organization; serves as preceptor, mentor, and resource to less experienced staff.
Demonstrates commitment to caring for every member of our community by creating compassionate and personalized experiences. Models Memorial Hermann’s service standards by providing safe, caring, personalized and efficient experiences to patients and colleagues.
Other duties as assigned.

Required profile