Technical Support Specialist - Evenings/On-Call

Job Title: Technical Support Specialist - Evenings/On-Call

Location: Remote

Salary: $19.00 per hour

 

Summary: At CareXM, the Technical Support Specialist will quickly learn and troubleshoot technical systems. This role involves working directly with our customers and internal staff via email, phone, and chat to resolve technical questions and assist with setup and training. The ideal candidate will support a variety of service activities to maintain and improve the internal and external user experience with the technologies used.

Responsibilities:

• Analyze and resolve technical problems encountered by customers and internal team members.
• Clearly communicate the value of CareXM product(s) to customers and how they meet their needs.
• Maintain detailed records of activities, interactions, and overall satisfaction of service delivered.
• Ensure systems are working according to documentation through quality assurance.
• Handle internal escalations and provide advanced support for complex issues.
• Collaborate with other departments to improve processes and resolve technical challenges.
• Provide training to customers on the use of CareXM products.
• Create user guides and other documentation to assist customers and internal staff.
• Participate in on-call rotations to provide support during non-business hours.
  
  
  

Qualifications:

• Strong aptitude for troubleshooting internet technology issues.
• Education and/or specialized training in technical support and/or customer service (or contact center) help desk experience preferred.
• Self-motivated and proactive with a positive attitude.
• Excellent problem-solving and organizational skills.
• Strong verbal and written communication skills, with a keen attention to detail.
• Ability to work and collaborate in a team environment.
• Adaptability and drive to grow and learn.
• Ability to work a flexible schedule that includes nights and weekends.
  
  
  

Full-Time Benefits

• Health insurance
• Flex Spending/Health Savings Accounts
• Dental Insurance
• Vision insurance
• Short Term Disability
• A Day of service (8 hrs to volunteer in addition to earned PTO)
• Paid training
• Paid time off
• 401(k) plan
• Life insurance
• Employee assistance program
  
  
  

The salary range for this position will reflect the candidate’s final work location. Please note that the salary information is a general guideline only. CareXM considers factors such as (but not limited to) the scope and responsibilities of the position, candidate's work experience, education/training, key skills as well as market and business considerations when extending an offer.

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. Military friendly, and Veterans are encouraged to apply!