Offer summary

Qualifications:

Previous experience in customer support or a related field., Excellent communication and interpersonal skills., Strong problem-solving abilities and attention to detail., Ability to navigate customer support systems and tools..

Key responsabilities:

Serve as the first point of contact for customers, assisting with inquiries and resolving issues.

Respond to customer inquiries via email, chat, and phone with professionalism and empathy.

Collaborate with cross-functional teams to address complex customer concerns.

Document and track customer interactions and issue resolutions.

Job description

We are looking for a Customer Support Representative to join a leading provider of customer support services based in London.

Salary & Terms

Salary between £24,000 - 26,000 gross per year depending on experience
Monday to Friday, 9:00 AM - 5:00 PM
Work from home
Home office stipend to support a comfortable and productive remote work environment.
Ongoing training and professional development opportunities.

Role & Responsibilities

In this role, you will be the first point of contact for our customers, assisting them with inquiries, resolving issues, and ensuring a positive interaction. This is a remote position offering the flexibility to work from your home office.

Respond to customer inquiries via email, chat, and phone with professionalism and empathy.
Provide accurate information and solutions to resolve customer issues.
Effectively navigate customer support systems and tools.
Collaborate with cross-functional teams to address complex customer concerns.
Maintain a high level of product knowledge to assist customers effectively.
Document and track customer interactions and issue resolutions.

Minimum Requirements