Offer summary

Qualifications:

Superior written and verbal communication skills in English., A minimum of 2 years of experience in Customer Service or related industry., At least 1 year of management experience overseeing a team of more than 5 people., A bachelor's degree is highly preferred..

Key responsabilities:

Managing the day-to-day activities of the customer support team.

Motivating team members to achieve organizational goals and targets.

Conducting training and performance reviews to maximize team potential.

Creating a positive working environment that fosters team growth.

Job description

We are looking for a result-driven team leader to be a part of our global team!

The team leader will be responsible for monitoring and supervising a team of customer support agents to achieve the organization’s objectives and increase service delivery. You will use English to communicate with the team, foreign clients, and customers from English-speaking countries on a daily basis.

To be successful as a team leader, you should have a track record of team motivation and positive KPI results. Ultimately, a top-notch team leader should display excellent interpersonal skills to build quality relationships with the team and with clients, be goal-driven, and manage the day-to-day activities of the team efficiently.

Requirements

Superior written and verbal communication skills in English - has the ability to communicate information and ideas clearly & concisely.
A minimum of 2 years of working experience in Customer Service or Business Process Outsourcing or related industry.
Experience in handling technical support. Strong troubleshooting skills for general IT issues, including hardware, software, and network problems. Bonus (but not mandatory): Experience with SAP.
At least 1 year of management experience in the related industry and has ever managed a team of more than 5 people.
A bachelor's degree is highly preferred.
Confidence and skillful negotiating skills.
Strong organizational skills to give the team direction.
Ability to multitask, pays attention to detail, and resolve issues in a timely manner.
Proactive, flexible, and willing to learn & adapt to changes.
Reliable laptop and stable internet connection.
Quality headset, preferably with noise cancellation.
Strong resilience.
Flexible with working hours – able to work on weekends/public holidays if required.

Responsibilities

Managing the day-to-day activities of the team.
Motivating the team to achieve organizational goals.
Developing and implementing a timeline to achieve targets.
Delegating tasks to team members.
Conducting training, coaching, and quality assessment of team members to maximize their potential.
Empowering team members with skills to improve their confidence, product knowledge, and communication skills.
Conducting performance reviews and action plans
Contributing to the growth of the company through a successful team.
Creating a pleasant working environment that inspires the team.

What We Offer

A full work-from-home arrangement, which provides some flexibility to a degree
An international team that embraces a growth mindset as well as the importance of coaching. You will grow with us!
A set of international clients with high standards of excellence
A growing company (and industry), which poses challenges as well as opportunities!

If this sounds like you, click apply!

We’re looking forward to hearing about your application submitted. We would love to have a chat with you. :)

IMPORTANT NOTES:

Influx never asks candidates to make any payment throughout the entire recruitment process.
Successful candidates will be contacted only through email ending with @influx.com.

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