Offer summary

Qualifications:

IMI VDA : AQP accredited or working towards, Membership or working towards membership in the Institute of Automotive Engineer Assessors, Proficient in Microsoft Products (Word, Excel, PowerPoint), Effective negotiation skills and clear written communication abilities..

Key responsabilities:

Act as a technical vehicle construction and repair expert.

Conduct image-based desktop inspections and manage technical complaints.

Perform audits of the repair network and provide recommendations.

Develop and share knowledge with colleagues to improve efficiency.

Job description

Location: Remote

Salary: A GBP 36,000 : A GBP 39,000 per annum (DOE)

Hours: 38.5 hours per week : three days 7.5 hours, two days 8 hours

The Role

To act as a technical vehicle construction and repair expert.
To provide assistance and support and develop the skills, knowledge and experience of Vizion office team so they become more efficient and effective.
To carry out image:based desk top inspections and provide authority to independent and vehicle manufacturer repairers to agreed tolerance levels.
To review cases of complaints involving technical vehicle construction and repair issues and provide guidance and recommendation on the best course of action.
To conduct regular sample audit of the repair network based on Vizions Repairer Audit Policy in relation to correct claim circumstances, method, and cost of repair.

Key Responsibilities

Improve knowledge of colleagues.
Share knowledge and best practice.
Desk based image assessment inspections.
Technical complaint management.
Resolution of escalated technical cases.
Repair network audit and recommendation.
Continual improvement of all measures.
Resolution of escalated technical cases.
Develop solid and productive working relations.
Competent knowledge of Vizion working practice.
Work co:operatively and collaboratively.
Implement new initiatives.
Eliminate waste, mistakes, and errors.
Build quality into systems of working.
Minimise total cost by limiting variation.
Promote quality and pride in workmanship.
Ensure all records are maintained.
Implement and promote Vizion values.
Application of regulations, esp. DPA.

Essential

Skills and Qualifications

IMI VDA : AQP accredited or working towards.
A member (or working towards) Institute of Automotive Engineer Assessors.
Insurance principles.
Effective Negotiation skills.
Ability to Accurately Audit.
Up to date Industry and Market Awareness.
Proficient in Microsoft Products (Word, Excel, PowerPoint).
Articulate clear speech.
knowledge or have used Audatex, HPI, Glass and CAP products.
Clear written communication skills.
Good organisation and time management.
Ability to present data with meaning.
Ability to present to large groups.
Experienced, aware and compassionate.

Desirable

Vizion Products (Cortex, Retina, etc.).
Autoflow Products.

Benefits

29 days annual leave, including statutory bank holidays
Additional birthday holiday
Holiday Purchase Scheme (on completion of probation period)
Employee Benefits Scheme, including confidential counselling and 24/7 GP
Company events and functions
Free food days
Free parking
Close to shops and amenities

If you feel you are a suitable candidate and would like to work for this reputable company, please proceed through the following link to be redirected to their website to complete your application.

vizionnetwork/careers/vacancy?j10139

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