Offer summary

Qualifications:

Strong communication skills, both verbal and written., Experience in customer service, preferably in the mortgage industry., Ability to document interactions accurately and efficiently., Familiarity with mortgage products and services is a plus..

Key responsabilities:

Answer incoming calls and respond to customer inquiries about mortgage loans.

Make outbound follow-up calls as necessary to ensure customer satisfaction.

Document call details and resolve customer service-related issues promptly.

Build and maintain effective relationships with customers while performing other assigned duties.

Job description

This is a remote position open to any qualified applicant in the United States.

Job Summary

Interact over the phone or by chat with customers and internal team members to provide and process information in response to inquiries, concerns and requests about mortgage products and services.

Job Responsibilities

Answer incoming calls from clients regarding mortgage loans: make outbound follow-up calls as necessary
Completing allocation changes, non-financial requests, form requests, web assist, etc.…
Document call details accurately
Resolve customer service-related issues
Accountable to build/maintain effective relationships with customers
Other duties as assigned

Salary And Other Compensation

Applications will be accepted until April 12, 2025.

The hourly rate for this position is between $18.00 – $30.00 per hour, depending on experience and other

Qualifications Of The Successful Candidate.

This position is also eligible for Cognizant’s discretionary annual incentive program, based on performance and

subject to the terms of Cognizant’s applicable plans.

Benefits: Cognizant offers the following benefits for this position, subject to applicable eligibility requirements:

Life & Disability Insurance
Group health dental & Wellness
Sick Leaves
401(k) plan and contributions

Disclaimer: The hourly rate, other compensation, and benefits information is accurate as of the date of this posting. Cognizant reserves the right to modify this information at any time, subject to applicable law.

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