Offer summary

Qualifications:

Fluency in French and English, both written and spoken., Previous experience in customer service, preferably in an online retail or e-commerce environment., Strong communication and interpersonal skills., Proficiency in customer service software and Microsoft Office applications..

Key responsibilities:

Provide exceptional customer service to French-speaking clients through multiple channels, including phone, email, and chat.

Assist customers with inquiries related to product information, order status, returns, and general shopping assistance.

Resolve customer complaints and issues efficiently, ensuring a positive shopping experience.

Collaborate with various departments to address customer needs and enhance overall service quality.

Job description

Patrique Mercier Recruitment FR is thrilled to announce an exciting opportunity for a French Speaking Customer Service Representative within the Online Retail Department. This role is perfect for individuals looking to leverage their language skills and customer service expertise to enhance the online shopping experience for French-speaking customers.

Responsibilities

Provide exceptional customer service to French-speaking clients through multiple channels, including phone, email, and chat.
Assist customers with inquiries related to product information, order status, returns, and general shopping assistance.
Resolve customer complaints and issues efficiently, ensuring a positive shopping experience.
Maintain a comprehensive understanding of the company's online offerings, promotions, and policies.
Document customer interactions thoroughly to assist with service improvement initiatives.
Collaborate with various departments to address customer needs and enhance overall service quality.
Stay informed about industry trends and developments to provide customers with relevant information and solutions.

Requirements

Fluency in French and English, both written and spoken.
Previous experience in customer service, preferably in an online retail or e-commerce environment.
Strong communication and interpersonal skills.
Ability to handle customer inquiries and resolve issues effectively.
Proficiency in customer service software and Microsoft Office applications.
Detail-oriented with excellent organizational skills.
Passion for online shopping and a commitment to delivering first-class customer experiences.

Benefits