Offer summary

Qualifications:

Proven experience in the hospitality industry, preferably in a front desk or guest services role., Hands-on knowledge of Opera PMS, HotSos, and VOIP phone systems is required., Strong verbal communication and active listening skills with a customer-first mindset., Ability to multi-task, stay organized, and remain calm under pressure..

Key responsabilities:

Answer inbound calls from potential guests and convert inquiries into reservations using persuasive communication skills.

Provide friendly and informed responses to current guests regarding hotel services and amenities.

Utilize the Opera Hospitality System to manage and confirm reservations effectively.

Collaborate with hotel departments to ensure accurate information is relayed and service requests are addressed promptly.

Job description

Job Opportunity:

Remote Hotel Reservations & Customer Service Specialist Deliver Exceptional Service. Create Memorable Stays. Drive Results.We are seeking highly motivated, detail-oriented, and persuasive individuals to join our team as Remote Hotel Reservations & Customer Service Specialists. This is a dynamic, guest-facing role perfect for those who thrive in a fast-paced, hospitality-driven environment.

About the Role:As a Reservations & Customer Service Specialist, you will be the voice and heart of the hotel, providing exceptional service to potential and current guests. Youll handle inbound calls with finesse, empathy, and confidencetransforming interest into confirmed reservations and delivering a seamless experience that reflects our commitment to excellence. This is a remote position, but your impact will be felt directly at the hotel level every day.

Key Responsibilities:

Answer inbound calls from potential guests and use persuasive communication skills to convert inquiries into reservations.
Provide friendly, informed, and solutions-focused responses to current guests regarding hotel services, amenities, and general inquiries.
Utilize the Opera Hospitality System to manage and confirm reservations.
Use HotSos to assign and track housekeeping and maintenance duties, ensuring timely response to service requests.
Navigate VOIP phone systems with efficiency to manage call flow and deliver professional service.
Collaborate with hotel departments by directing calls appropriately and ensuring accurate information is relayed.
Uphold exceptional guest service standards, with an emphasis on hospitality, care, and proactive support.
Maintain a high call-to-booking conversion rate through effective listening, product knowledge, and persuasive sales techniques.

Requirements:

Proven experience in the hospitality industry, preferably in a front desk, reservations, or guest services role.
Hands-on knowledge of Opera PMS, HotSos, and VOIP phone systems is required.
Strong verbal communication and active listening skills.
Persuasive sales approach with a customer-first mindset.
Ability to multi-task, stay organized, and remain calm under pressure.
Dependable with excellent attention to detail.
Comfortable working in a remote environment with reliable internet and a quiet workspace.

Why This Role Matters:Every interaction you have is a chance to elevate the guest experience. Whether youre helping someone plan their dream getaway or resolving a concern with grace, you are a crucial part of our guests journey. Your ability to connect, engage, and influence is what makes this position more than just a jobits a career in making people feel welcome, cared for, and understood.

Working Conditions:

Work schedule: Monday to Friday, Night Shift (US Hours)
Work arrangement: Remote

About the Company

Outsource Accelerator is the trusted source for independent information, advisory and expert implementation of Business Process Outsourcing (BPO). We are the #1 Outsourcing Authority, and we offer the worlds leading aggregator marketplace for outsourcing.

We specifically provide the conduit between Philippines outsourcing suppliers and the businesses clients across the globe. We continue to provide world-class talent to help small and medium-sized enterprises successfully build their offshore team in the Philippines.

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