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Lead Policy Manager

Remote: 
Full Remote
Contract: 
Full time
Work from: 
New York (USA)

Offer summary

Qualifications:

8+ years of experience in trust & safety, platform policy, legal, compliance, or regulatory advisory roles, preferably in consumer technology., Proven track record in leading policy design and implementation across cross-functional teams., Deep understanding of the global digital policy landscape and ability to translate legal frameworks into user-friendly guidance., Strong data fluency and exceptional communication skills for high-stakes conversations..

Key responsabilities:

  • Lead the development of localized policies and enforcement guidance based on high-level platform policies.
  • Define Hinge's scalable enforcement approach in collaboration with Engineering, Product, Legal, and Ops teams.
  • Analyze data to refine policy and enforcement guidance, proactively identifying risk areas.
  • Serve as a mentor and strategic resource to policy peers, shaping workflows and decision frameworks.

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Job description

Hinge is the dating app designed to be deleted

In today's digital world, finding genuine relationships is tougher than ever. At Hinge, we’re on a mission to inspire intimate connection to create a less lonely world. We’re obsessed with understanding our users’ behaviors to help them find love, and our success is defined by one simple metric– setting up great dates. With tens of millions of users across the globe, we’ve become the most trusted way to find a relationship, for all.

About the Role

Hinge is seeking a Lead Policy Manager to lead the implementation and management of high-level platform policies that safeguard our community, maintain regulatory alignment, and promote trust. As a leader within the Trust & Safety team, you’ll serve as a cross-functional connector and strategic thought partner—elevating how Hinge operationalizes platform integrity and safety at scale. This is a player-coach role, meaning you’ll contribute directly to strategic policy work with the future potential to manage and mentor a small, high-impact team.

This role is fully hands-on and highly collaborative, driving long-range policy initiatives while mentoring peers and influencing broader enforcement strategy. You’ll lead complex, cross-company efforts that ensure Hinge's local policies and guidance are principled, data-driven, and future-ready. The ideal candidate brings a blend of domain expertise, systems-level thinking, and deep empathy for users especially when navigating nuanced integrity risks

Responsibilities
  • Lead translation of high-level platform policies into clear, localized policies and enforcement guidance, owning end-to-end development that reflects legal, ethical, and user trust considerations—anchored in Hinge’s principles and product ecosystem
  • Define and own Hinge’s approach to scalable enforcement guidance, partnering with Engineering, Product, Legal, and Ops to ensure readiness across all surfaces and systems.
  • Contribute to responsible AI governance, ensuring automated enforcement aligns with platform principles and mitigates risk.
  • Operate as the primary Hinge liaison to our parent company on policy development and implementation, anticipating upstream changes and shaping platform-level direction on emerging policy areas.
  • Analyze enforcement, product, and market data to guide policy and enforcement guidance refinement and proactively flag risk areas or emerging integrity challenges.
  • Serve as a mentor (future potential to manage and coach)  and strategic resource to policy peers, helping shape team-wide workflows, decision frameworks, and quality standards.
  • Translate complex regulatory frameworks, platform guidance, and ethical questions into actionable decisions that scale across manual and automated moderation systems.


    • What We’re Looking For
  • 8+ years of experience in trust & safety, platform policy, legal, compliance, or regulatory advisory roles—ideally within a high-scale consumer technology environment.
  • Proven track record leading policy design and/or implementation across cross-functional teams and/or platforms.
  • Deep understanding of the global digital policy landscape, with the ability to translate abstract legal or ethical frameworks into user-appropriate guidance.
  • Experience operationalizing policy across a variety of enforcement systems, including those using machine learning or automation.
  • Strong data fluency: comfortable using enforcement, user behavior, or legal trend data to inform decisions and drive policy iteration.
  • Demonstrated ability to lead through influence—aligning teams and executives around principled, strategic decisions in ambiguous contexts.
  • Exceptional written and verbal communication skills; adept at driving clarity in high-stakes conversations across diverse audiences.
    • As a member of our team, you’ll enjoy:

    401(k) Matching: We match 100% of the first 10% of pre-tax 401(k) contributions you make, up to a maximum of $10,000 per year.

    Professional Growth: Get a $3,000 annual Learning & Development stipend once you’ve been with us for three months. You also get free access to Udemy, an online learning and teaching marketplace with over 6000 courses, starting your first day.

    Parental Leave & Planning: When you become a new parent, you’re eligible for 100% paid parental leave (20 paid weeks for both birth and non-birth parents.)

    Fertility Support: You’ll get easy access to fertility care through Carrot, from basic treatments to fertility preservation. We also provide $10,000 toward fertility preservation. You and your spouse/domestic partner are both eligible.

    Date Stipend: All Hinge employees receive a $100 monthly stipend for epic dates– Romantic or otherwise. Hinge Premium is also free for employees and their loved ones.

    ERGs: We have eight Employee Resource Groups (ERGs)—Asian, Unapologetic, Disability, LGBTQIA+, Vibras, Women/Nonbinary, Parents, and Remote—that hold regular meetings, host events, and provide dedicated support to the organization & its community.

    At Hinge, our core values are…

    Authenticity: We share, never hide, our words, actions and intentions.

    Courage: We embrace lofty goals and tough challenges.

    Empathy: We deeply consider the perspective of others.

    Diversity inspires innovation

    Hinge is an equal-opportunity employer. We value diversity at our company and do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. We believe success is created by a diverse workforce of individuals with different ideas, strengths, interests, and cultural backgrounds.

    If you require reasonable accommodation to complete a job application, pre-employment testing, or a job interview or to otherwise participate in the hiring process, please let your Talent Acquisition partner know.

    #Hinge

    Required profile

    Experience

    Spoken language(s):
    English
    Check out the description to know which languages are mandatory.

    Hard Skills

    AnalyticsRegulatory CompliancePolicy DevelopmentCross-Functional CollaborationMachine LearningAutomated Information SystemsUser AnalysisGovernance Risk Management And ComplianceLanguage Translation

    Other Skills

    • Trustworthiness
    • Mentorship
    • Empathy
    • Communication
    Are you interested?

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