Offer summary

Qualifications:

C1-level proficiency in German with excellent written communication skills., B1–B2 level of English for internal communication and team collaboration., Proficient in Google Workspace tools, including Sheets, Docs, Gmail, and Google Meet., Previous experience in call centers, customer support, or social media moderation is preferred but not required..

Key responsabilities:

Respond to 100% of comments that require engagement, ensuring around 30% are non-template and contextually tailored.

Identify and block spam and inappropriate content promptly to preserve community integrity.

Maintain a friendly, respectful, and inclusive tone across all interactions to support a positive user experience.

Work according to a structured schedule to ensure timely moderation and consistent engagement across platforms.

Job description

AMO Pictures is a visual storyteller. It is an international digital production company that has been creating engaging video stories for the Western European and US markets, as well as for B2B players for 7 years. We believe in the future of digital, so we invest in research and development of new products and technologies, and develop it with our own expertise and vision. We are looking for an experienced German Comments Moderator.

Key Focus Areas:

Comment Moderation and Community Engagement:

Respond to 100% of comments that require engagement (excluding negative comments), ensuring around 30% of responses are non-template and contextually tailored;

Maintain a friendly, respectful, and inclusive tone across all interactions to support a positive user experience;

Create an open and safe community atmosphere in the comment sections on all trusted platforms.

Spam and Content Control:

Identify and block spam and inappropriate content promptly to preserve community integrity and platform standards;

Ensure that comment sections remain relevant, engaging, and free from harmful or disruptive content.

Workflow and Scheduling:

Work according to a structured schedule to ensure timely moderation and consistent engagement across platforms.

To do this, you will need:

You have C1-level proficiency in German with excellent written communication skills;

You possess at least B1–B2 level of English for internal communication and team collaboration;

You are confident using Facebook at a user level and understand how to navigate social media platforms;

You are proficient in Google Workspace tools, including Sheets, Docs, Gmail, and Google Meet;

You have previous experience in call centers, customer support, or social media moderation (preferred but not required);

You are detail-oriented, organized, and capable of managing high volumes of comments with efficiency and empathy;

You thrive in a remote, structured work environment with scheduled hours and team coordination.

Recruitment Process:

Short test assignment;

Online interview with the manager and recruiter;

Final decision.

People make stories – our philosophy.

We are a team of creatives and doers. Here, you'll always find support, opportunities, and new horizons for growth. We believe in the power of conscious creativity and shared values above all else. Join us and create projects that millions of people worldwide will see.

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