WatchGuard® Technologies, Inc. is a global leader in unified cybersecurity. Our Unified Security Platform® approach is uniquely designed for managed service providers to deliver world-class security that increases their business scale and velocity while also improving operational efficiency. Trusted by more than 17,000 security resellers and service providers to protect more than 250,000 customers, the company’s award-winning products and services span network security and intelligence, advanced endpoint protection, multi-factor authentication, and secure Wi-Fi. Together, they offer five critical elements of a security platform: comprehensive security, shared knowledge, clarity & control, operational alignment, and automation. The company is headquartered in Seattle, Washington, with offices throughout North America, Europe, Asia Pacific, and Latin America. To learn more, visit WatchGuard.com.

WatchGuard embraces a Flexible Work Philosophy. Most of our employees can choose to work from the office, at home, or any combination of the two. We’ve built a global workforce of outstanding team members and a flexible culture built on trust, collaboration, and belonging.

The ideal candidate will be a tech-friendly, business-minded, meticulously detailed leader for our Ecommerce business. You have boundless passion for the digital space, a history of accomplishments in it and a hunger to know everything about what’s happening next. You eagerly accept all challenges, no matter how ambitious and will lead the charge to not only meet but exceed them.

The ideal candidate must be comfortable working within a high growth environment and be familiar with all elements of the below outlined responsibilities, so as to be able to jump into the role immediately and become fully immersed with the team.

The eCommerce Specialist will be a key member of our Monetization and Retention team and will be responsible for product upload, pricing synchronization, trading, and promotions/Cross-sells setup. The candidate will also assist with our performance marketing initiatives, product development, and be in touch with our site development team. The role is a key pivot between acquisition team, development, and CRM, and as such requires excellent communication skills, organization and initiative.

To help us deliver this proposition we are looking for a motivated, experienced and innovative eCommerce specialist who will drive our online business, ensuring it has strong traction with our current and future customers, delivering a best-in-class shopping experience, whilst also shaping and developing the ecommerce strategy and disciplines to drive today’s trade and tomorrow’s roadmap.

As the eCommerce Specialist, your duties will be to:

Own the ecommerce platform from a business perspective. Responsible for optimization and extra revenue added to the bottom line and act as the main contact for all platform’s operations.

Operating product catalog, pricing and promotion tasks, as well as troubleshooting coordination of any e-commerce related issue with internal and external stakeholders.

Managing and leading on delivering the best online shopping experience possible working closely with the CRM team leads to optimize the online performance of prospects, new and existing customers, cash and credit, to deliver always the best value and increase customer performance goals such as CLTV, AOV, customer churn, renewal rates…

Work with the Marketing team to maintain a campaign marketing calendar focusing on key ecommerce dates relating to content, products, pricing and promotions, scheduling implementation of needed elements and analyzing performance on a regular basis, reporting on KPI's and user trends.

Develop and deliver an effective ‘test and learn’ approach using multi variant tests to test different online experiences including look and feel, functionality and product preferences and recommendations to drive improved online customer performance and a better customer shopping Experience.

Understand the subscription business model and its KPIs, to identify problems and opportunities, and build together with the acquisition and retention teams solutions to increase the performance of this model.

Requirements

Minimum medium-grade professional training in marketing related field or an equivalent combination of education and experience.

+5 years of e-commerce knowledge and demonstrated experience of e-commerce management platforms.

Strong analytical skills, experience with GA, PowerBI or any other web analytical platforms.

Understand the nature of ecommerce GEO localization.

High level of English and Spanish, written and spoken.

Additional Knowledge:

Expert User of MS Office Suite; Mastery in Excel.

Extensive knowledge of online marketing or ecommerce including SEO, paid search, web analytics, A/B testing, user experience design, mobile, social media, content marketing, conversion, and retention.

Skills:

Strong analytics skills and understanding of KPIs for e-commerce and subscription business models.

Solid track record of successfully delivering complex projects from start to finish, on time and on budget.

Strong interpersonal, communications and presentation skills.

Proven time management skills - able to handle conflicting priorities and juggle multiple projects.

Goals oriented.

Should love learning new software applications and online tools.

Why Work for WatchGuard?

WatchGuard is a global leader in network security and intelligence, advanced endpoint protection, multi-factor authentication, and secure Wi-Fi. Our award-winning products and services are trusted worldwide by more than 18,000 security resellers and service providers to protect over 250,000 customers. Our technology keeps our customers ahead of increasingly sophisticated hackers and has fueled record revenues at WatchGuard.

We are committed to fostering an inclusive workplace that values each team member's unique background, experiences, and contributions. As part of our dedication to Diversity, Equity, and Inclusion (DEI), we prioritize creating an environment where all voices are heard and respected. We understand the importance of work-life balance and offer a range of caregiver support benefits, including parental leave, family care resources, and flexible work arrangements tailored to individual needs. Our flexible work options allow you to balance personal and professional priorities, empowering you to thrive in all areas of life while contributing meaningfully to our team's success. Learn more about our company culture at www.watchguard.com/wgrd-careers

WatchGuard provides equal employment opportunities for all qualified employees, regardless of their race, color, national origin, religion, ancestry, creed, pregnancy, age, sex, sexual orientation (including gender expression or identity), marital status, mental or physical disability, honorably discharged veteran or military status or any other category protected by federal, state or local laws.

WatchGuard participates in E-verify.

WatchGuard is committed to providing reasonable accommodation for qualified individuals with disabilities in our job application procedures. Please let us know if you need assistance or accommodation due to a disability.

E-commerce Specialist

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