Offer summary

Qualifications:

1-2 years of Call Center experience, 1-2 years of Customer Service experience, Strong MS Office software skills, Excellent verbal and written communication skills..

Key responsabilities:

Provide accurate information about products and services to travel agents and customers.

Assist clients with opening claims and managing claims status checks.

Respond to general emails and voicemails, and handle major account calls.

Defuse service issues or complaints and escalate major ones to management.

Job description

Sales Support Specialist

Aegis General Insurance Agency Inc. (AGIA) travel insurance division, is seeking a full-time, enthusiastic & energetic Sales Support Specialist to join its call center team in Miami, FL. This position is offering the opportunity to work from home.

Acquired by AGIA’s parent company, K2 Insurance Services, LLC, in 2021, Aegis General travel division is a growing Travel & Event Insurance Company located in Miami, FL.

K2 Insurance Services, LLC offers the opportunity to join an established company in growth mode. Our pay and benefits program includes a competitive hourly pay rate; bonus plan; medical, dental, and vision insurance with no waiting period; paid time-off in year of hire; 401(k) with employer match; voluntary benefits; paid holidays and paid lunch break.

The Sales Support Specialist position incorporates responsibilities in the areas of Sales, Service and Claims. This is a great opportunity to join a rapidly growing company with an excellent chance for professional growth as we continue to expand. This position offers a monthly commission compensation as well as, annual profit sharing.

Responsibilities for the job include, but are not limited to:

Confer with travel agents and customers by telephone or electronically to provide accurate information about products and services.
Assist clients with opening a claim.
Provide advice to concert, event, and festival attendees on their best course of action.
Answer questions about completing claim forms and collecting backup documentation.
Manage claims status checks.
Primary Sales Support representative for major account calls and emails.
Work to the greatest of their ability to convert call center sales opportunities while following up as instructed on unconverted leads.
Respond to general emails and voicemails.
Special issuance of key partner policies.
Take orders to change or cancel/refund policies.
Assist in defusing service issue or complaint situations and escalate major ones to management.
Other tasks as directed by management.
Cover weekend shifts or extended hours as necessary.

The ideal Sales Support Specialist will have:

A minimum of 1-2 years of Call Center experience.
A minimum of 1-2 years of Customer Service experience.
Experience acquired in an insurance company or insurance agency is a big plus.
Excellent verbal & written skills
Fluency in Spanish is a plus, but not required.
Strong MS Office software skills.
General travel knowledge from personal or professional experience is a plus.

Learn more about Aegis General Insurance Travel Insurance Division at www.GoReadyinsurance.com; Aegis General Insurance Agency at www.aegisgeneral.com and K2 Insurance Services at www.k2ins.com.

Required profile