Offer summary

Qualifications:

Minimum of 3 years of account servicing experience with complex technology solutions., Experience in the Edtech sector or previous primary classroom teaching experience in the UK is preferred., Strong organizational and time management skills, with the ability to handle multiple priorities., Ability to provide high-quality training to teachers on 3P solutions..

Key responsabilities:

Onboard and train customers on 3P products to ensure satisfaction and effective usage.

Develop and implement a customer engagement strategy based on usage data and insights.

Act as a trusted advisor to schools, fostering deep engagement and usage of products.

Create action plans to enhance customer experience and drive business growth.

Job description

What will you love about 3P
At 3P Learning we genuinely offer you a career with purpose and meaning. We build educational products that are the gold standard in global EdTech excellence. We build them to be motivational and engaging for children, and easy for teachers and educators to use. Our products, including Mathletics, Reading Eggs and Mathseeds are adored by millions all over the world.

What you will be doing
We are seeking a passionate and driven Customer Success Manager to join our Customer Success team to provide Maternity Cover. Responsibilities will include the onboarding, product training, utilisation, and overall satisfaction of our customers.

This month is a 10 month Maternity Cover contract.

In this role you will deliver a robust customer implementation and engagement strategy, driven by customer usage data and insights, with the aim of maximising renewal potential and reducing churn. You will be a trusted advisor and strategic thought partner to schools to drive deep levels of engagement and usage.

What we are seeking in this person
Ideally you will have:

A minimum of 3 years of account servicing experience with complex technology solutions
Experience is preferred in the Edtech sector and/or previous primary classroom teaching experience in the UK
Strong organizational and time management skills, self-directed and able to handle multiple priorities with demanding timeframes
Ability to provide high-quality training to ensure teachers have the skills and knowledge to deliver 3P solutions. This training may be provided in person in schools, over webinar or other remote tech solutions as the circumstances dictate
Experience identifying customer objectives and challenges, build trust and credibility quickly, and build enduring relationships
Experience creating action plans to grow and secure business, using data and reporting to drive opportunities for improvement and enhancement
Willingness to travel within designated territory as required

Ideally you will be:

Customer centric in everything you do
Team focused with the ability to form strong internal working relationships
Driven and motivated by customers who are thriving because of your products and the solutions you provide
Passionate about education and the difference it can make in children’s lives

How we work
We trust and empower you to get the job done, regardless of where that may be. If you are based in Bristol you can work from home or the office or a mix of both. If based outside of Bristol, it will be a fully remote role.

This role offers a competitive base salary and incentives. It is not a sales commission role.

A cover letter is preferred. Tell us about yourself, your familiarity with our products and why you think you are a great fit with 3P Learning. We can’t wait to hear from you and look forward to sharing more about 3P and our amazing people, culture, and products.

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