Client Success Associate

What We Need 

We are looking for a Client Success Associate (FPS Associate), to join Element Fleet Management.   As the largest pure-play fleet manager in the world, we provide unmatched products and services and solutions to our clients. 

At Element, employees play a critical role in delivering value to customers and ensuring an exceptional client experience. We are committed to the success of our clients, employees, and investors by fostering a culture where every employee can make a difference! 

Are You: 

• A customer-oriented individual that has the ability to work in a fast-paced organization that fosters agility and embraces an entrepreneurial spirit?

• Skilled at identifying process improvement opportunities and developing solutions leveraging technology and business tools?

As a Client Success Associate (FPS Associate), you will contribute to a client’s ability to achieve goals, as well as to Element Fleet’s achievement of account retention and growth objectives.  You will provide support to the FPS team on reporting, serve as back-up and/or assist FPS Partners in support of their assigned portfolios when needed and use your exemplary customer service skills to ensure the highest level of client satisfaction.

A Day in the Life

• Execute day-to-day tactical requests as communicated by the FPS Partner/Lead

• Receive, complete, coordinate, and/or escalate requests and activities that support product and asset management

• Manage exceptions to ensure processes / requests are followed up timely and closed loop

• Identify requests that require specialized knowledge or escalation; leverage subject matter experts to quickly and efficiently resolve inquiries

Requirements

• High School diploma or equivalent required.  BS/BA in business or related field preferred (equivalent customer service experience may be considered in lieu of a BS/BA

• Minimum 1 year of customer services experience, preferably in a B2B (business to business) or services organization

• Experience working with Electric Vehicles (EVs) or EV knowledge is a bonus

• Solid working knowledge of Microsoft suite of programs.

• Strong excel knowledge, including formulas, data analytics, v- look ups, pivot table etc.

• Positive attitude and ability to work collaboratively with others whom share different opinions

• Ability to manage multiple tasks and priorities

• Self-motivated and professional team player who works well with others

• Ability to work in a constantly changing environment while achieving quality results

*Must be able to work PST ( 9:00 am PT – 5:30pm PT)*

The hiring base salary range for this position is $54,400 - $74,800 annually. Actual compensation within this range will be dependent upon the individual’s knowledge, skills, experience, equity with other team members, and alignment with market data.

Please note that the disclosed salary range is solely for candidates hired to perform work within this geographic location. Candidates hired to work in other locations will be subject to the pay range associated with that location.