Offer summary

Qualifications:

Extensive experience in business development, sales, or account management with a focus on customer success and retention targets., Functional knowledge of Human Capital Management, Financial Management, or Payroll applications, preferably with experience in Workday or similar ERP systems., Fluency in German and English, with excellent writing and presentation skills., Proven ability to build relationships with stakeholders at all levels, particularly in large enterprise environments..

Key responsabilities:

Manage strategic client relationships to achieve regional OKRs related to client retention and satisfaction.

Deliver on individual and team targets for revenue and activity, generating qualified sales opportunities.

Collaborate with internal teams to create and execute demand generation strategies.

Engage with clients to understand their challenges and propose tailored solutions.

Job description

When you join Kainos, you get to think beyond limitations to make an immediate and positive impact – like transforming digital services for millions of citizens or helping Fortune 500 companies get live and thrive on Workday.

You’ll be part of a people-first culture that is growing around the world. We’re a creative, committed, and diverse group of individuals who succeed as a team.

At Kainos your ideas are heard and valued and you’ll leave a legacy that you can feel proud of. Join us and discover how our people write our story.

Job Description

Our vision is to create a world-class Customer Base Sales team for Kainos, fuelled by a diverse range of highly talented and motivated professionals working collaboratively and innovatively to ensure we retain clients and expand our footprint within existing clients to continue our growth trajectory.

We do this via an open and supportive environment where colleagues can share information, learn from one another and excel in their own career. With consistent ways of working aligned to industry best practice, we retain and grow our footprint by delivering on the clients desired outcomes for our market-leading offerings.

As a Customer Base Account Executive at Kainos, you will be responsible regional OKRs such as client retention and customer satisfaction targets as set by the Business Unit Leadership. In addition, the Customer Base Account Executive will be responsible for managing a number of strategic clients for the region. You will be the bridge between our Professional Services, Operational Support, Product and Business Development teams.

Your key responsibilities will include:

Delivering against monthly, quarterly and annual individual and team targets (revenue and activity) in the pursuit of generating qualified pipeline

Account Planning with Account Managers and Directors on prospecting and opportunity qualification activities - Working independently to engage and generate opportunity from initial Discovery to Qualification

Understanding buyer persona challenges as they relate to Workday, actively listen, build trust, articulate their challenges, and propose potential solutions

Collaborate with the Customer Base Marketing Manager, Account Managers, Directors to assist in the creation and execution of demand generation

MINIMUM (ESSENTIAL) REQUIREMENTS:

Extensive experience operating in a business development / sales / account management with a proven ability to deliver Customer Success OKRs including retention target, improving NPS YoY, Upsell and Cross-Sell.

Functional domain knowledge or account management experience with Human Capital Management, Financial Management, or Payroll applications and/or system implementation.

Experience with Workday, Oracle, SAP, PeopleSoft or similar ERP application.

Fluent in German and English.

Sales, Consulting, Delivery or Product experience either as an internal consultant or with a consulting/software company who provide products and services to their clients.

High achiever. Having a highly successful track record of individual and team over achievement vs target in a quota bearing role.

Demonstrate an ability to understand highly complex Large Enterprise (often Fortune 500) size clients and methods for mapping out key stakeholders and client processes across multiple business functions as they relate to our products and services.

An ability to collaborate and build strong relationships with both customers and internal stakeholders.

Proven ability to engage and support multiple internal corporate functions (Professional Services, Customer Support, Product and Sales & Marketing).

Excellent writing and presentation skills with proven capability to deliver a value proposition in a competitive and often challenging environment

Great networking skills and the ability to build strong and appropriate relationships with VP to C-Level client stakeholders

Ability to operate in a highly competitive and pressurised environment, making sensible decisions that don’t compromise Kainos

Ability to plan and meet deadlines in accordance with business requirements

Excellent; negotiation skills and commercial understanding of contracts.

So what are you waiting for? Let’s write the next incredible chapter of our story together.

Embracing our differences  

At Kainos, we believe in the power of diversity, equity and inclusion. We are committed to building a team that is as diverse as the world we live in, where everyone is valued, respected, and given an equal chance to thrive.   We actively seek out talented people from all backgrounds, regardless of age, race, ethnicity, gender, sexual orientation, religion, disability, or any other characteristic that makes them who they are.   We also believe every candidate deserves a level playing field. Our friendly talent acquisition team is here to support you every step of the way, so if you require any accommodations or adjustments, we encourage you to reach out. We understand that everyone's journey is different, and by having a private conversation we can ensure that our recruitment process is tailored to your needs.

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